Andrea R.

Experience

• 

  Lam School of Advance Esthetics

  Aug 2001 - Jul 2002

  Student

  • International Esthetics Diploma (CIDESCO)• Diploma in Clinical Esthetics• Certificate in Skin Resurfacing/Micro-dermabrasion• Certified in Lifestyle Consultation and Recommendations

• 

  Dessange Spa & Salon

  Aug 2010 - Aug 2011

  Director of Operations

  • Product lines worked with – Elemis, Dermalogica, Dessange, Dr. Murad, Keratase• Working closely with Finance, Hr, Marketing to increase revenue whilst keeping monthly spending cost under control as projected in the P&L• I Introduced new systems of operations for back of the house to improve staff training and implemented temporary Spa Membership systems which increase revenue in the Gym significantly of 40 to 50% in one year

• 

  Joz Salons & Spas

  Jan 2011 - Aug 2013

  GM of Operations

  • Product lines worked with – Matrix Hair, Dr. Renaud Face & Body, Toni & Guy Hair• As General Manager of 7 Outlets I worked closely with Joz Managing Director to oversee the daily operations of each outlet through the various branch managers. • I help introduce new business and staff improvement systems meant to standardize but also raise operational systems up to the industry expectations. i.e. Standardizing HR policy guidelines & started the in house Cosmetology Academy with; training staff on Hair and Beauty improvements. Show less

• 

  Four Seasons Hotel Bahrain Bay

  Jan 2015 - Aug 2015

  Assistant Spa Manager

  -Reporting Directly to the Spa Director-Overseeing the daily operations of the second largest Four Seasons Spa of approximately 3800sq feet and occupying 2 levels.- Actively involved in the pre-opening of the Spa for 2 months which include product and service trainings for Therapist, Spa operating systems implementation and development-The spa staff totals of 30 staff I directly oversee of Therapist, Attendants & Receptionist.-Adding new procedures and protocols for the daily operations as needed- Show less

• 

  Rosewood Hotels & Resorts

  Sept 2015 - Jun 2017

  Assistant Spa Manager

  04/20/17 to 05/20/17 - Sent by General Manager of Rosewood Tuckers Point on Task Force to Espa Baha Mar in Nassau Bahamas01/01/17 to 03/25/17 - Department Head of the Spa, Fitness & Pools at Rosewood Tuckers Point09/01/15 to present - Assistant Spa, Pool & Fitness Manager of Rosewood Tuckers Point

• 

  IKEA

  Nov 2019 - Feb 2023

  Customer Service Specialist
• 

  AR Well-Being Face & Body

  Aug 2021 - Feb 2023

  Register Massage Therapist
• 

  Georgian College

  Jan 2023 - now

  Professor of Medical Esthetics

  Training qualified Aestheticians in the theory of a medical esthetics. The high standards expected in the field in Canada and how to make a positive impact on their new soon to be profession. Laser, IPL & Micro-needling to name a few of the technologies that Georgian College ensure students are fully knowledgeable about.