Ebenezer Okunuga, DCP.

Experience

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  Finji entertainment

  Aug 2010 - Aug 2013

  Personal Assistant
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  Lagos State Government

  Apr 2018 - Feb 2019

  Computer Science Specialist
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  BetBonanza

  Sept 2019 - Feb 2025

  -Created fraud prevention strategies tailored to Bet Bonanza’s operational model, reducing fraudulent withdrawals by 30% and boosting customer trust.-Monitored Bet Bonanza’s customer accounts using advanced risk assessment tools, achieving a 99% accuracy rate in fraud detection.-Directed withdrawal approval processes following Bet Bonanza’s AML and risk management protocols, optimizing operational workflows.-Implemented training programs for Bet Bonanza’s customer service team, enhancing team efficiency and reducing errors.-Collaborated with Bet Bonanza’s external payment stakeholders to resolve disputes promptly and ensure service continuity.-Established a robust risk assessment framework to evaluate Bet Bonanza’s high-risk customer profiles and transaction patterns. Show less -Oversaw a group of customer service representatives to guarantee prompt and efficient handling of customer inquiries.-Oversee daily operations of the contact center and track activities to guarantee that all service level agreements are achieved and surpassed.-Managed escalations concerning postponed withdrawals, payment conflicts, and the reactivation of accounts.-Overseeing the payment and fraud teams to reduce risks and bolster customer confidence following the organization's policies.-Contributed to the training and guidance of new or less experienced team members, improving the team's overall effectiveness. Show less -Directed fraud investigations within Bet Bonanza’s payment operations, reducing chargeback rates by 25% through real-time monitoring.-Presented compliance and risk reports to Bet Bonanza executives, driving strategic improvements that boosted customer satisfaction scores by 10%.-Resolved high-risk activity cases involving Bet Bonanza’s customers, safeguarding company assets and maintaining operational integrity.-Enhanced Bet Bonanza’s transaction monitoring tools to identify fraudulent behavior and prevent unauthorized activities.-Analyzed customer behavior trends in Bet Bonanza’s system, preventing bonus abuse and securing operational efficiency.-Trained team members to excel in Bet Bonanza’s fraud detection protocols, improving overall team performance. Show less -Authorized withdrawals and deposits by implementing robust AML protocols, improving processing efficiency by 30% and reducing errors that previously caused delays in transaction approvals.-Reviewed and streamlined KYC documentation processes using automation tools, reducing verification time by 40% and ensuring compliance with regulatory standards for high-risk accounts.-Investigated flagged accounts and identified fraudulent activities by analyzing customer transaction histories, securing the company from potential financial losses.-Designed advanced monitoring dashboards to track transaction patterns, enabling the identification and prevention of fraudulent activities. Show less

  • Payment & Risk Manager.

    Jul 2024 - Feb 2025

  • Customer Service Support Manager

    Jul 2023 - Jul 2024

  • Teamlead- Risk,Payment and Fraud

    Jan 2022 - Jul 2023

  • Senior payment and risk executive

    Oct 2021 - Jan 2022

  • Payment, Risk and fraud agent

    Oct 2020 - Oct 2021

  • Customer Service Specialist

    Sept 2019 - Oct 2020