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Troy Edwards

Troy Edwards

Hospitality Supervisor

Followers of Troy Edwards2000 followers
location of Troy EdwardsWest Bromwich, England, United Kingdom

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  • Timeline

  • About me

    Specialising in making the funds you need for your business or your home possible.

  • Education

    • Menzies High School

      2002 - 2007

    • The University of Wolverhampton

      2009 - 2013
      Bachelor’s Degree Health and Physical Education/Fitness 2:2

      Heavily geared towards teaching the subject of physical education, this is where I developed my desire for helping others develop themselves. During my time at university I developed a lot of skills which give me a great advantage, such as communication, leadership and teamwork. This course involved spending a lot of time in schools developing and delivering lessons. To be successful it was vital that these lessons were evaluated and analysed in order to improve.

  • Experience

    • West Bromwich Albion Football Club

      Aug 2010 - May 2012
      Hospitality Supervisor

      Responsible for a team of up to 12 staff and on any given match day, 200-250 customers. It was my duty to ensure that my team of hospitality staff were providing the best possible service to guests who had paid a considerate amount of money for match day packages. This role also included looking after corporate sponsors.

    • The West Brom

      Aug 2013 - Apr 2017

      Responsible for the research. design, delivery and evaluation of training solutions for the business. Delivery of induction to new starters and on WBBS systems for new branch staff. Delivery and management of the customer experience in the society is a key responsibility of mine. Support provided to the branch network through visits and observations to ensure that the highest possible level of customer experience is embedded within the network. Dealing with key stakeholders across the business is vital, from branch manager level, senior manager, head of and divisional director. Show less

      • Learning and Development Specialist

        Dec 2015 - Apr 2017

      • Regional Customer Service Adviser

        Feb 2015 - Dec 2015

      • Customer Service Advisor

        Aug 2013 - Feb 2015

    • Precise Mortgages

      Apr 2019 - Aug 2020

      Developing procedures and processes for the processing area. Supporting the full underwriting department and contact centre. Developing a website based support system through Confluence.

      • Mortgage Process Trainer

        May 2017 - Aug 2020

      • Lending Consultant - Mortgage Application Processes and Procedures

        Apr 2019 - Dec 2019

    • Secure Financial Solutions Ltd

      Aug 2020 - now

      • Managing Director

        Dec 2021 - now

      • Principle Mortgage & Protection Adviser

        Aug 2020 - now

    • Midland Wills & Trusts

      Jan 2021 - Dec 2023
      Estate Planner

    • Midland Commercial Finance Ltd

      Mar 2023 - now
      Managing Director

  • Licenses & Certifications

    • CeMAP

      Libf