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Phuc Ly

Phuc Ly

Customer service & Quality Assurance

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location of Phuc LyVietnam

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  • Timeline

  • About me

    Manager at Dai-ichi-life Vietnam

  • Education

    • HUTECH

      2005 - 2009
      Bachelor's Degree Network Security

      Activities and Societies: IPv6

  • Experience

    • VNG Corporation

      Jan 2005 - Oct 2010
      Customer service & Quality Assurance

      - Customer Service- Quality Assurance & UDA combination- Task force for new product/ project launching.

    • Prudential Assurance

      Aug 2010 - Jan 2016
      Manager

      - Operation Management Support (Reporting team): MOF report, EXCO report, sale reports, NBUW report, Credit life report, Quality control reports, Productivity report, Complaint Handling report, Compliance Call data & report.- Developing reports for top management summarizing the business situation and coordinate the preparation of strategic plans, budgets and financial forecast.- Orphan Policy Management (Data, report & system enhancement)- User Developed Application for business- Adhoc project member (Prudential’s Customer Portal, iProject, …)- Data supporting for agent’s fraud investigation- Section's coordinator (Operation Department, Customer & Policy Service), etc... Show less

    • Dai-ichi-life Vietnam

      Jan 2016 - now

      • Manager

        Jan 2022 - now

      • Assistant Manager

        Jan 2019 - Dec 2021

      • Senior Officer

        Jan 2016 - Dec 2018

  • Licenses & Certifications

    • Coaching for high performance

      Le & Associates

    • Customer service and negotiation

      Intergrated Solution for Management (ISM)

    • Customer service excellence

      Darwin

    • Statistical Process Control (SPC)

      TÜV Rheinland Vietnam Co. Ltd

    • Problem Solving Skills (Advanced) - BCC (2017)

      Oct 2017

    • Effective Project Management

      TÜV Rheinland Vietnam Co. Ltd
      Jul 2016

    • SAS Enterprise Guide: Querying & Reporting

      Jan 2015

    • Basic Accounting (EUH HCM)

      Jan 2013

    • Fellow, Life Management Institute (FLMI)

      LOMA
      Aug 2015

    • PEB 1000 (Psychological Experts in Business) - Level 2

      VietnamInsight Business
      Jan 2008