Mohit Ranjan Das

Experience

• 

  Unisys

  Jan 2015 - Jun 2015

  Web Developer

  - Designed the UI/UX for Unisys’s Transport Management System for 4500 employees.- Reduced transport costs by 22% with the new design.

• 

  Udacity

  Nov 2015 - Jun 2019

  - Mentored the students in the "Introduction to Programming" course through online channels.- Audited and trained on-boarded mentors and evaluated their feedback's empathy and precision.- Got the highest mentor rating (4.9+/5) throughout the year. - Part of Udacity(a Stanford Ed-Tech startup) India's pioneer team launched in 2015.- Setup a time-zone and geography-based distributed Mentor model and saved expenditures by 34%.- Reduced learner dropouts by 45% by feedback analysis.

  • Lead Mentor (Contract)

    Jul 2016 - Jun 2019

  • Course Manager

    Nov 2015 - Jul 2016
• 

  Olympiadtester

  Jul 2017 - Feb 2020

  Program Manager

  - Lead a team of 6 for the creation of Olympiad and school content for students in classes 1-8.- Designed and implemented new error diagnostics and personalized remedy frameworks. - Increased customer retention from 20%-62% by tutor interventions and a subscription based product model and expanded the product reach to students in 600 schools in India.- Started a mentor helpline for students to help them with questions on weekends.- Created a thriving parent community of 1500+ parents and kids to facilitate learning discussions. Show less

• 

  Udacity

  Feb 2020 - now

  Customer Experience Manager

  - Analyse and respond to engagement and student progress reports that reflect the health of Nano-degrees at Udacity and work with cross-functional teams and stakeholders to better the same.- Use data to anticipate and identify potential student drop-off points in program content and build supplemental learning experiences / optimize content to help increase retention.- Ideate, define and deliver a seamless learner experience through service innovation.- Build and lead a team of contract Mentors for efficient redressal of learner queries. Show less