Muhammad Ahmer Riaz

Experience

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  Gul Ahmed Textile Mills Limited

  Sept 2000 - Jul 2007

  Assistant Manager - IT Department

  Role & Responsibilities:- Responsible for overall network operations of the company's voice and data services.- Responsible for performing systems setup, troubleshooting and resolving operational issues of data and voice services and ensuring maximum uptime performance. - Manage day-to-day departmental activities, equipment ordering & supervision of on-going projects. - Co-ordinate with vendor companies for planning and execution of IP telephony deployments in company's newly acquired units.- Ensuring all corporate network links are up and running, including connectivity with PSTN and co-ordinate with vendors for fixing of link issues.- Co-ordinate with vendor companies for installation of patches, fixes and updates on Cisco voice communication servers, as and when available from the manufacturers. - Ensure connectivity with ISPs for Internet bandwidth and VPN connectivity with remote offices. Show less

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  Arwen Tech Pvt. Ltd.

  Jul 2007 - Apr 2013

  Unified Communications Consultant

  Role & Responsibilities:- Interact with customers for information & requirement gathering and proposing Cisco Unified Communications technology solution that aligns with customers business requirements.- Conduct proof of concept and transfer of knowledge session for customers.- Develop project plan, low level design and execution plan documents.- Responsible for staging, configuration, implementation & support for Cisco IP Telephony installations.- Manage a team of network engineers and technicians in assigning project tasks and keep track on their progress.- Ensure that the deployment of supported Unified Communications services meet customer's business requirements and goals, as well as fulfill end-user requirements.- Plan and execute Unified Communications systems software and hardware upgrades with focus on reducing the service affecting time.- Research implementation issues and propose customer specific resolution.- Provide post implementation support in identifying, investigating and resolving voice related issues. Show less

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  NABS Integrated Technical Services

  May 2013 - Jul 2019

  Unified Communications Consultant

  Role & Responsibilities:- Act as a Project Manager for developing Scope of Work documents, Project Charter, Project Plan and weekly and monthly Project status reports and organizing Project status meetings with clients- Responsible for leading the Pre-sales and Post-sales team in Cisco Unified Communications and Telepresence / Video conferencing technologies.- Work as a technical Subject Matter Expert in Cisco Unified communications domain and work with Sales team to develop opportunities with new and existing clients by understanding customer needs and designing solutions for them. - Prepare project proposals including Bill of Materials, Engineering Professional Services estimate and Statement of Work.- Conduct Proof of Concept, presentation sessions and transfer of knowledge for customers.- Develop High Level & Low level design, Execution plan and Post-Implementation documents.- Act as a team lead in managing a team of engineers and technicians and assigning tasks to them for successful completion of Cisco Unified Communications & Video Conferencing project deployments.- Plan and execute Cisco Unified Communication systems software and hardware upgrades with focus on minimizing services interruption. - Provide post implementation support to customers having support contracts and Service Level Agreements with the company.- Involving and interacting with Cisco Technical Assistance Center team for resolving technical issues in critical voice environments. Show less

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  ARWEN TECH (PVT) LTD.

  Oct 2019 - Nov 2021

  Senior Solution Architect
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  DWP Group

  Dec 2021 - now

  Senior Manager Consulting Services