Monique Hudley

Experience

• 

  First Western Trust

  Apr 2011 - May 2013

  Credit Compliance Administrator

  • Provided comprehensive written and verbal reports to executives and management documenting findings from exams and identified and communicated trends• Assisted in the preparation and review of training materials and other communications to ensure compliance requirements; as well as help to educate internal clients on changes in rules and regulations and their implications for business• Assisted in developing and implementing compliance policies and procedures, evaluated effectiveness of existing policies, in coordination with other audit and compliance personnel• Independently developed 2 different performance documents which were implemented to ensure compliance guidelines and policies were being followed Show less

• 

  Urban Lending Solutions

  May 2013 - Oct 2014

  Department Manager

  • Provide direction to team members regarding task completion to meet critical deadlines• Supervised 10 department personnel; including interviewing, hiring, disciplinary action, payroll, attendance monitoring, performance appraisals, assessing individual and departmental productivity and addressing and resolving complaints in a timely manner• Assisted and counseled staff to meet production, quality and departmental goals• Promoted to supervisor in six months• Top producing Loan Processor with most processed/closed loans, 95%• Reviewed documents for accuracy and calculated income using all types of income sources• Performed Junior Underwriter duties--assessed file's documents to pre-determine a salable loan, calculate figures, and followed Fannie Mae and Freddie Mac guidelines for loan approval/denial• Utilized software programs and online research tools to analyze and verify confidential client information Show less

• 

  Mercy Housing

  Oct 2014 - Jun 2017

  Successfully managed and supervised Resident Services Coordinators, Case Managers and After School Program Coordinators for Colorado for the state of Colorado ensuring implementation of core program and service components in accordance with National Resident Services Program Model. Supervision of 8 staff; developed and participated in organized strategies which enhanced best practices and supported the quality of Resident Services.• Supervised, mentored and led programming for 6 properties and 10 site staff• Created and implemented leadership model using “train the trainer” model and increased leadership among the entire team by 45% in one year• Developed and maintained partnerships with community partners and organizations• Project manager for 1.2 million, 3- year federal grant; trained, supervised and oversaw 5 properties with 7 site staff; trained and oversaw 5 partner staff; conducted monthly oversight meetings and bi-annual steering committee meetings Show less • Successfully and managed, hired and supervised staff at two properties; maintained budgets and performance appraisals• Managed a case load of 60 formerly homeless single residents; created and implemented weekly programming, coordinated services with community partners for Supportive and Senior properties• Designed and implemented successful monthly food bank for residents, incorporating healthy and nutritious food options and increasing resident participation by 50%• Recognized multiple times for highest number of completed assessments and essential activities in a quarter Show less

  • Resident Services Manager I

    Oct 2015 - Jun 2017

  • Senior Case Manager

    Oct 2014 - Oct 2015
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  Mercy Housing

  Oct 2017 - May 2019

  Resident Services Manager II

  Successfully managing and supervising Resident Services Coordinators and After School Program Coordinators for Colorado west properties to ensure implementation of core program and service components in accordance with National Resident Services Program Model. Supervision of 12 staff; successfully transitioned four new properties and existing staff into portfolio. Collaborate with upper management to identify and close organizational performance gaps.• Successfully hired and trained 6 new staff in one year• Project manager for 1.2 million, 3- year federal grant; achieved success on 100% of outcomes and goals by the culmination of the grant• Collaborated with community partners to build strong partnerships and program sustainability• Manage and supervise multiple grants; implementation, budget and reporting Show less

• 

  Denver Human Services

  May 2019 - Jun 2021

  Operations Manager