Joanna Radziewicz

Experience

• 

  XILIUM sp. z o.o.

  Jul 2018 - Nov 2022

  Becoming a Specialist in the Operations Team expanded my responsibilities to include training those handling insurance on the employer side. I independently supervised over 30 individuals in various regions of Poland. Throughout my employment, I supported the team responsible for the functioning of our web application - creating content for the application, testing new features, identifying errors and proposing solutions that, once implemented, improved the application's performance. After joining the Operations Team, in addition to continuing customer support, I was also responsible for supporting handling insurance on the employer side. I was preparing reports, analyses and verifying the accuracy of data. I also prepared and executed monthly fund transfers and contribution settlements within the framework of the contracted product agreements. I started my job as a Help Desk consultant, where I was responsible for ongoing customer support - both over the phone and via email. I was on the front line when technical issues arose with our web application for group insurance management, and I answered any questions related to the insurance itself. I created the structure and procedures that were followed in the help desk, and I trained new consultants.

  • Operations Team Specialist

    May 2022 - Nov 2022

  • Junior Operations Team Specialist

    Oct 2020 - May 2022

  • Help Desk Konsultant

    Jul 2018 - Oct 2020
• 

  Fujitsu

  Nov 2022 - now

  I coordinate, manage, and assist in executing processes in accordance with ITIL® 4 Foundation principles. I am responsible for a project targeted at the Danish and Swedish markets, as well as an internal project. I oversee the allocation and coordination of technical teams in resolving issues and implementing changes.My responsibilities include handling the email inbox, opening and updating problems and changes in the ServiceNow system and actively participating in regular meetings with the client, as well as with business and technical teams. The work is entirely conducted in English. Show less I coordinate, manage, and assist in executing processes in accordance with ITIL® 4 Foundation principles. I am responsible for a project targeted at the Danish and Swedish markets, as well as an internal project. I oversee the allocation and coordination of technical teams in resolving problems.My responsibilities include handling the email inbox, opening and updating problems in the ServiceNow system and actively participating in regular meetings with the client, as well as with business and technical teams. The work is entirely conducted in English. Show less

  • Service Process Controller - Problem & Change Management

    Aug 2023 - now

  • Service Process Controller - Problem Management

    Nov 2022 - Aug 2023