Samantha Michaels

Experience

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  Dell Technologies

  May 2016 - Feb 2017

  Administrative Assistant: Human Resources - Benefits & Payroll

  - Performed administrative duties for HR Coordinator and Benefits Specialist with pension plan, payroll and file room assistance.- Maintained employee documentation and reports using electronic filing systems and databases.- Coordinated meetings, assisted in the preparation of regularly scheduled reports, travel bookings, ordered office supplies, and received telephone calls/incoming mail.

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  Parexel

  Feb 2017 - Jun 2017

  Integration Project Coordinator / Corporate Management

  - Identified and defined project requirements, scope and objectives as a liaison with Project Director.- Ensured adherence of project planning and activities to agreed time, resources, budget and scope.Coordinated schedules and action plans to ensure that client needs are met as the project evolves

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  Q-Centrix

  Jul 2017 - Nov 2017

  Project Manager

  - Coordinated and lead the implementation of new clients and service lines.- Managed client relationships and expectations during initial stages of engagement.- Tracked project milestones and follow-up on action items to ensure timely completion.

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  C.H. Robinson

  Nov 2017 - Dec 2018

  Operations Representative

  - Executed business with a sense of urgency to solve problems and identified opportunities to improve operational efficiency.- Built relationships and communicated shipment updates effectively to provide a positive customer experience.- Analyzed customer inquiries, made informed decisions, and provided quality updates to customers.

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  Speak for the Trees Boston

  Sept 2018 - Dec 2018

  Project Management Intern

  - Partnered with Speak for The Trees Boston, through Northeastern University’s Experiential Network, to carry out remote project work while completing graduate coursework in the MS Project Management program.- Tasked with outlining project plans and deliverables in a report, making it easier for the SFTT team to communicate their action plans for the city’s environmental growth.- Delivered a concise project plan, effectively communicating information for the city of Boston regarding how to increase canopy coverage to 35% by 2030. Show less

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  Mosaic

  Dec 2018 - Dec 2019

  Project Controls Analyst

  - Managed program and project schedules: tracked milestones for portfolio of development projects.- Interpreted scope, schedule and cost information against actual progress and communicated opportunities and risks to program stakeholders.- Created reports and communication for internal and external clients in an effort to drive a positive impact in metrics, effectiveness, and client relations- Identified and mitigated risks associated with budget and resource planning.- Prepared financial reports with analysis of key drivers that create significant variances. Show less

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  SS&C Intralinks

  Feb 2020 - Aug 2021

  Program Manager

  - Led cross-functional teams to define and deliver project investments, ensuring they yield defined business outcomes and successfully integrating new customers and vendors.- Presented program status in management meetings and contributed to process improvement initiatives.- Creation and management of detailed project plans, mitigation, and resolution of blocking items and project-impacting issues.- Influenced and gained buy-in from executive sponsors, team members, stakeholders, and peers.- Managed project dependencies, change requests, issues, and risks with mitigation of impact on desired project outcomes. Show less

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  Connectbase

  Aug 2021 - Jan 2024

  Implementation Project Manager

  - Project manage 15-25 customer implementations at a time of varying complexity, ensuring on-time delivery of the platform, within budget and above customers’ expectations.- Orchestrated seamless integration of new customers, demonstrating proficiency in cross-functional team collaboration, establishing business outcomes, and technical requirement adaptability.- Capture and detail customer requirements using requirement gathering templates to establish the full scope of the implementation while managing risk and issue escalation.- Manage the delivery and execution of implementations to a project plan and communicate project progress through regular status reports to both internal and external stakeholders.- Proactively contributed to the evolution of Integration Playbooks by incorporating valuable insights, knowledge sharing, and ensuring continuous improvement from diverse projects. Show less

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  PaymentWorks

  Feb 2024 - now

  Software Project Manager

  - Liaison to software vendor technical and business leadership to jointly track customer implementation progress, assess risk, consider enhancements and work collaboratively to meet delivery objectives.- Develop standardized processes for implementation projects to insure successful outcomes for customers.- Determine need for and impact of changes in project scope and make recommendations based on determinations.