Válery Serrano

Experience

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  Universidad del Norte

  Apr 2015 - Nov 2018

  I conducted tutoring sessions for peer tutoring on essays, assignments and thesis writing. Research, write, and edit news, having a team under my responsibility to create multimedia content such as websites, videos, photos, graphics, and interactive content to enhance stories. Developed writing, editing, and research skills, as well as creative thinking to use these to tell compelling stories. Also trained my sense of curiosity and became comfortable working with new technologies.

  • Writing Tutor

    Jan 2018 - Nov 2018

  • Multimedia Editor

    Jun 2017 - Jun 2018

  • Filmmaker

    Apr 2015 - Jan 2017
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  Quantum BPO Sdn Bhd

  Jun 2015 - Sept 2017

  Customer Service Manager

  Responsible for overseeing and managing a team of customer service representatives and ensuring that high standards of service are maintained. Handled and resolved customer complaints and issues. Developed leadership, communication, and problem-solving skills, as well as a good understanding of customer service best practices.

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  Atlantic International BPO

  Jan 2017 - Jan 2018

  Insurance Representative

  Provided ongoing customer service, including answering questions and handling claims, as well as handling policy renewals and changes, applications and managing the underwriting process.

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  EL TIEMPO Casa Editorial

  Feb 2019 - Jul 2019

  Multimedia and Data Journalist

  Combined traditional journalism skills with expertise in multimedia and data analysis to tell stories and inform the public. My functions involved researching, writing, and editing news stories, features, and other content; gathering and verifying information from a variety of sources, including interviews, public records, and data sets; and analyzing and visualizing data to support articles, using software such as Excel and Tableau.

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  Filmaká Producciones

  Jan 2020 - Sept 2022

  Filmmaker

  Developed different types of audiovisuals such as films, music videos, and News reporting, among others from different genres, such as documentary, fiction, and experimental film. The job involved long and irregular hours, as well as travel to various locations for shooting. Developed strong creative, technical, and communication skills, as well as the ability to work well in a team and manage complex projects.

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  Mil Mujeres Legal Services

  Jan 2020 - Jan 2022

  Assisted lawyers in the delivery of legal services to vulnerable communities in the US. With a variety of functions including researching and gathering information related to legal cases, assisting in the preparation of legal documents, organizing and maintaining case files, including electronic and physical documents and conducting interviews with clients, witnesses, and experts. Developing strong research, writing, and organizational skills. Assisted lawyers in the delivery of legal services to vulnerable communities in the US. With a variety of functions including researching and gathering information related to legal cases, assisting in the preparation of legal documents, organizing and maintaining case files, including electronic and physical documents and conducting interviews with clients, witnesses, and experts. Developing strong research, writing, and organizational skills.

  • Immigration Paralegal

    Jun 2020 - Jan 2022

  • Paralegal Intern

    Jan 2020 - Jun 2020
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  Procaps

  Jan 2020 - now

  Co-building and managing external communication strategy to engage with clients, providers, clients, among others. It involves the development of processes and protocols to ensure consistent and effective communication and service delivery, as well as tracking and analyzing metrics to measure the success of these efforts. My role is key in building and maintaining positive relationships with external stakeholders. Created in-depth corporate reports that outlined the environmental, social, and governance (ESG) performance. I worked with cross-functional teams within the company and ensured that the reports met international reporting standards.

  • Corporate Communications Consultant

    Jan 2020 - now

  • Sustainability Report Consultant

    Jan 2020 - Jan 2020
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  EL TIEMPO Casa Editorial

  Sept 2020 - Jan 2020

  Senior Community Manager and Video Editor

  Responsible for overseeing and managing online communities and social media platforms for the biggest media outlet in Colombia. Developed and implemented strategies to grow and engage the online community focusing on Instagram and video content creation which reached a high performance, while monitoring and analyzing social media metrics and feedback to inform strategy and improve performance. Developed creative thinking and abilities to work in a fast-paced and constantly evolving environment.

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  My Disability Jobs

  Jan 2022 - now

  Data Journalist
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  Pekan Designs

  Jul 2023 - Apr 2024

  Social Media Strategy Director
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  ASOCIACION MULTIDEPORTIVA EUEXIA

  Jul 2023 - Apr 2024

  Communications - Administrative Assistant Volunteer

  Provided direct support to children and young people with disabilities, facilitating their participation in various activities. Managed and created content for social media platforms to promote the organization's activities and values. Coordinated and wrote Erasmus+ project proposals, ensuring alignment with program guidelines and goals. Promoted European Solidarity Corps (ESC) and Erasmus+ opportunities, encouraging intercultural exchange and participation among individuals with fewer opportunities. Weniger anzeigen

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  Bolt Entertainment

  Jan 2024 - Apr 2024

  Outreach Specialist
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  Mondo

  Apr 2024 - Jan 2024

  Communications Volunteer

  As a Communication Volunteer, I supported WEFOCO in Kenya by developing a communications strategy and creating content across platforms to engage audiences. Responsibilities included managing digital presence, writingnewsletters, designing materials, and developing community activities. This role raised awareness, promoted activities, and strengthened WEFOCO's public image.

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  Heifer International

  Jul 2024 - now

  Content Creator Specialist and Community Manager