Sandis Polovko

Experience

• 

  Lattelecom

  Feb 2014 - Sept 2014

  Support Specialist

  Private support departmentProviding 1st level support for Private customers (Broadband internet, IPTV, TV, POTS, VOIP, e-mail).

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  Lattelecom

  Nov 2014 - Apr 2019

  Corporates Support DepartmentProviding 1st and 2nd level support for Corporate customers (Broadband internet, VPN, VLAN, MPLS, IPTV, TV, POTS, VOIP,ISDN,SIP, E-mail, Hosting, DNS, Cloud solutions, Data center solutions).-Providing high service SLA within major incidents worldwide.-Checking of system monitoring tools and solving failures reported.-Logging, categorizing and prioritizing all incidents and enquiries.-Incident investigation and resolution.-Managing lifecycle of incidents and keeping requestors informed.-Track, route, coordinate and redirect problems to obtain resolution.-Teaching new employees. Show less

  • Project Manager

    May 2018 - Apr 2019

  • Leading computer systems and network engineer

    Dec 2017 - May 2018

  • Computer systems and network engineer

    Feb 2016 - Dec 2017

  • Leading electronic communications specialist

    Oct 2015 - Feb 2016

  • Electronic communications specialist

    Nov 2014 - Oct 2015
• 

  Tet.lv

  Apr 2019 - Jan 2023

  -Deliver and install integrated IT solutions: *Data center (servers, storage, networking, cloud) *Data solutions (WAN, MPLS, SAN, VPN, etc.) *Software (Operating systems, Applications, Databases)-Create & manage project plans-Define project schedules, allocate resources and monitor progress-Align project objectives with company goals, and make sure project team is clear on objectives-Help project team with the design and development tasks-Lead process of issue identification and resolution-Manage risk tracking process-Monitor and manage scope-Manage documentation-Work multiple projects simultaneously-Foster partnership with customers/stakeholders/sponsors Show less

  • Senior Project Manager

    Jul 2020 - Jan 2023

  • Project Manager

    Apr 2019 - Jul 2020
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  Tietoevry

  Jan 2023 - Jul 2023

  Project Manager

  • Leading and managing fintech projects from initiation to successful completion within budget, scope, andtimeline.• Collaborating with cross-functional teams, including developers, designers, analysts, and testers, to ensureeffective project execution.• Creating and maintaining detailed project plans, including defining objectives, deliverables, milestones, andresource allocation.• Monitoring project progress, tracking key performance indicators (KPIs), and implementing corrective actionsto keep projects on track.• Conducting risk assessments, identifying potential risks, and developing strategies to mitigate them.• Managing project budgets, resource allocation, and technology infrastructure to optimize project efficiencyand productivity.• Effectively managing change requests and communicating changes to project scope, requirements, andtimelines.• Utilizing project management methodologies and best practices to drive continuous improvement andenhance project delivery. Show less

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  Hansab Latvija

  Nov 2023 - now

  Project Manager

  Security and automation field