Hardev Singh

Experience

• 

  EXL

  Oct 2006 - Mar 2008

  Customer Service Specialist

  Indian Based BPO working on various streams of Voice and Non Voice Based Insurance/Mortgages, etc. processes. Main geographies covered in USA and some areas of UK. My main responsibilities and work area includes following:Profile:Ensured that premium and endorsements are calculated as per the policies opted by customer.Responsible to cancel the health insurance policies of US customers.All deductions and breach were clearly keying in specific column so that easily picked up. I was responsible for checking the quality of new members in my team while acting as a mentor to them.I was also responsible for recording the errors while doing the quality audit of my fellow team members and produce them to quality head of my departments so it can be rectified at our end only and save us from clients feedback.Organized & conducted various training programmes for enhancing the skills of the personnel within a team.Completed the work assigned to me before specified deadlines and also to maintained baselines quality standards given in company's policies. Show less

• 

  Catapult Management Resources Pvt Ltd.

  Mar 2008 - Jun 2009

  Sr. Executive - Talent Acquisition

  We assist professionals, companies and corporate make the right choices, taking advantage from the current Industry scenario and creating awareness of the future needs of the ever changing world of work. Profile:Handling End to End Recruitment Process for Domestic & International Clients (FMCG, Consumer Durable, EPC etc) for all levels.Recruitment and selection; sourcing, screening and short-listing of applications. Client management.Creating, maintaining and updating the Database for multi Skills sets.Coordinating with clients and candidates for interviews/tests. Follow up and hand holding of candidates. Building relations with candidates Show less

• 

  Universal Teleservices

  Jul 2009 - Nov 2012

  Manager-HR & Admin

  Profile:Corporate HR Functions Designed HR policies and practices that align with the business strategy of the company. Introduced best practices in HR. Rolled out HR Manual; Defined & formulated various HR policies & processes viz. the referral policy, Exit policy; recruitment process, etc. Manpower Planning, preparing monthly report and submitting to Director(s). Participated in the strategy formulation process of the company by supplying information regarding the company’s internal strengths and weaknesses. Recruitments and Induction Involved in the Recruiting process right from resume scanning, Screening, Short Listing, Interviewing candidates to offer letter. Screening applications, short listing the candidates, Conducting pre placement talks & interviews. Formulating and implementing induction process for new hires. Induction, Pre-post Joining formalities, presentation on company policy & procedures. HR Administration and Operations Managing overall general administration and Maintaining MIS of the employees. Managing leaves, Reimbursements and conveyance allowances. Framing and issuing increment and promotion letters. Employee Relations Involved in employee engagement through birthday celebrations, get-togethers, Festival Celebrations, etc. Grievance handling, Issue Resolution, counseling, Salary Administration, Leave Administration, Benefits Administration viz., Medi-claims, Advances, Loan etc, . Payroll Administration & IR Maintaining Attendance Records for entire Universal Group. Process accurate payroll after adjusting every component for the month. Separation Conducting the Exit Interview, Ensuring Full and Final settlement is done, Issuing Experience and relieving letters, and completing other exit formalities. Preparing Full and Final statement, experience and relieving letters, other clearance formalities. Show less

• 

  KBPL (Coca Cola India)

  Nov 2012 - Dec 2015

  HR Manager (General)

  Role of a strategic HR at corporate office. Formulation and development of strategic business plans, OD interventions, Change Management & handling various HR processes (Manpower Planning, recruitment, selection, performance management, training & development, Statutory & Legal Compliances etc) so as to cascade to manufacturing Units.

• 

  Jagatjit Industries Ltd

  Dec 2015 - Feb 2018

  Deputy General Manager
• 

  Manjushree Technopack Ltd

  Mar 2018 - Mar 2020

  Head HR & Admin
• 

  Candor Consulting (HR)

  Apr 2020 - Mar 2022

  Head
• 

  OCM PRIVATE LIMITED

  Mar 2022 - Aug 2024

  Head of Human Resources