Naira Heredia

Experience

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  Cadena SER Catalunya

  Sept 2011 - Mar 2012

  Marketing Assistance

  • Clipping • Presentations for potential clients • Stock management (Roll-upps, posters, merchandising)• Update base data (Excel)• Produce intern files• Translate files Catalan - Spanish - Catalan• Media relations• Assistant in different events:- La Mercè- Premios Ondas.- Esquiada de los 40 (40 Principales)- Día de Andalucía (Radiolé)Main duties on those events:- Material management- Media relation- Control the media access to each event- Produce press kits- Stewardess management Show less

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  Carat

  Jul 2012 - Sept 2012

  Online Media Planner

  I did my internship at Carat's Online Media Planning Department (Netthink Isobar) Duties:• To control advertisement campaigns• Work with the online platforms: MediaMind and Comscore (insert and extract data) • Campaign's assessment• Produce reports• Phone and e-mail contact with providers and distributors

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  Parlament de Catalunya

  Mar 2013 - Apr 2013

  Protocol Assistant

  • Event Assistant• Public Relations• Administration duties

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  Centro Español de Plásticos

  Jan 2016 - Jun 2017

  Communication Specialist

  • Community Management (Strategies, management and planning) • Website content management (Search, edit and publish) • Image editing (basic Photoshop) • E-mail marketing campaigns (Web CRM platform) • Newsletters• Database management system Web CRM • Data measurement (Google Analytics, Audiense, Hootsuite) • Public Relations 2.0----------------------------------• Corporate files: Annual Activity Report, Press Release, Corporate Manuals, Informative brochures andReports (social media, clipping, etc.)• Communication Management for Corporative Events (Pre event, event and post event)• Public Relations • Corporate events organizer Show less

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  Amnesia Ibiza

  May 2018 - Oct 2018

  Community Manager

  • Community Management:1. Amnesia Ibiza (Facebook - Instagram - Twitter)2. Pyramid Ibiza (Facebook - Instagram )3. Cova Santa Ibiza (Facebook - Instagram - Twitter)• Content Management (Website news & Social Media posts) - All content was written both in English and Spanish. • E-mail Marketing campaigns (Active Campaign)• Corporative Events - PR tasks

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  Bsplash

  Feb 2019 - Mar 2019

  Social Media Manager

  Part of the marketing team of this Start-up focused on events and environment. Tasks performed:> Social media management.(Strategies, management and planning) > Web content management (Search, editing and publishing)

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  BLESS Collection Hotels

  May 2019 - Oct 2021

  Part of the Front Office team (Receptionist/Guest Service) during the summer of the COVID19 crisis. In the time I worked at Bless Hotel Ibiza I learned:- Leading Hotel of the World protocols- Working with luxury standards - Initiating and subsequently supervising a Guest Service department.Tasks performed:>Supervision of the Guest Service department tasks and support to the Guest Service Manager.>Customer service (via phone & email).>Personalized attention and follow-up to VIP clients.>Follow-up and resolution of complaints.>Management of social opinion platforms (Booking, Expedia or Tripadvisor).>Concierge service.>Public Relations & Hotel Protocol.>Use of PMS: Prestige (I also have knowledge of Opera).>Tasks of the reception department (welcome, check-in/check-out, check-in, documentation, among others). Languages spoken with clients: English, Spanish, Catalan and Portuguese Show less

  • Guest Experience Specialist & Front Desk

    Jun 2020 - Oct 2021

  • Guest Experience Specialist

    May 2019 - Jun 2020
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  Lisbon Story Guesthouse

  Jan 2020 - Mar 2020

  Receptionist

  Tasks as a hostel receptionist:>Customer service.>Check-in/Check-out> Invoices>Management of social opinion platforms (Booking or Tripadvisor).>Concierge service.>Use of tools: Hotelogix (PMS) and Igest (invoicing).Languages spoken with guests: 60% English / 40% Portuguese.

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  Majorel spain

  Jan 2021 - Mar 2021

  Customer service

  Customer service for the university UOC. The job consisted in answering student's questions online and assist them with the enrollment to the courses and to hlep organize the paperwork for the new semester.

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  7Pines Hotels & Resorts

  Apr 2022 - Sept 2022

  Guest Relations Specialist

  Part of the Front Office team of the 5* luxury resort 7Pines Ibiza. Tasks performed as a Guest Relation agent:>Welcoming and accompanying guests inside the Resort (rooming).>Public Relations >Personalized attention to the guest >VIP customer service>Management and execution of WOW effects>Follow-up and management of complaints>Use of PMS: OperaLanguages spoken with customers: English, Spanish, Catalan and Portuguese

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  Silver Resort Arjeplog

  Nov 2022 - Mar 2023

  Group, meeting & event coordinator

  My main task is to be the mediator between the resort and the client (important brand in the automotive world). During the whole winter I am in charge of coordinating and executing within the resort facilities, all those needs that the client has during all the events: lodging, meals, service, extras, etc. Tasks as event coordinator:> Create quality relationships with suppliers and partners. > Establish a fluid communication between the client and the resort. > E-mail management > Group check-in/check-out processes > Billing and invoicing > Use of PMS: Hotsoft > Manage reservations for the groups> Manage catering and dinners for the groups> Ensuring that all quality standards (service, food) are met Languages spoken: English and Swedish Show less

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  Petunia Ibiza

  Apr 2023 - Dec 2023

  Guest Experience Specialist

  During the period I worked for Petunia Hotel, I developed, not only Guest Experience Agent tasks, but also Assistant GEX Manager tasks. >Customer service (via phone & email).> Bring new ideas into the department.> Negotiation with partners and management of commissions.>Personalized attention to guests >Concierge service.>Public Relations.> Restaurant reservations. >Use of PMS: Opera Languages spoken with clients: English, Spanish, Catalan and Portuguese Show less

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  Silver Resort Arjeplog

  Nov 2023 - Mar 2024

  Group Event Coordinator

  My main task is to be the mediator between the resort and the client (important brand in the automotive world). During the whole winter I am in charge of coordinating and executing within the resort facilities, all those needs that the client has during all the events: lodging, meals, service, extras, etc. Tasks as event coordinator:> To ensure a fluent communication between departments > To solve problems and give the client the best solution > Create quality relationships with suppliers and partners. > Establish a fluid communication between the client and the resort. > E-mail management > Group check-in/check-out processes > Billing and invoicing > Use of PMS: Hotsoft > Manage reservations for the groups> Manage catering and dinners for the groups> Ensuring that all quality standards (service, food) are met Languages spoken: English and Swedish Show less

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  Falkenberg Strandbad

  Jun 2024 - Aug 2024

  F&B Guest Excellence Manager

  My main task as F&B GEM was to ensure the satisfaction and excellent experience of the guests in the hotel with high focus on restaurants, bars and pool area. Main duties: >Take care of the guest when it comes to the experience in the restaurants.>Ensure the feedback from guests is taking into consideration and to propose changes to be applied for better guest experience. > To handle guest complains and give a solution accordingly with the hotel standards. >To prepare amenities for arrival guest. >Wow effects for special occasions. >Review Pro & Online reviews platforms management. >Email management Languages spoken: English and Swedish Show less