Tom Vervliet

Experience

• 

  Mees en De Kerf Customs Support

  Oct 2005 - Jul 2007

  Declarant

  Douane declarant

• 

  Maersk Line

  Aug 2007 - Sept 2016

  Responsible for the procurement, execution and operational cost control of all intermodal activities (truck/rail/barge/inland terminals) for Maersk Line, Safmarine and Seago Line in Belgium. Leading a team of 5 FTE. Activity portfolio includes (mainly) : procurement, dispatching, cost control, dangerous cargo (IMDG) handling, terminal operations liaison, management (cost) reporting and wide-scope project management. Responsible for all process (improvement) related matters for the Customer Service department:- Roll out new CS applications and tools- Training of CS staff where needed- Provide trainings (conf call + half yearly visit) to back office staff in Mumbai- Improvement leader for CS (certified Green Belt 2011)

  • Operations Intermodal manager

    Aug 2015 - Sept 2016

  • Customer Service Export SME (Subject Matter Expert)

    Aug 2007 - Sept 2015
• 

  Ahlers

  Oct 2016 - Mar 2020

  Manager Customer Service

  Responsibility portfolio:- Lifting customer experience- Development of an effective and efficient operational organization- Coaching and development of the operational team (leading a team of 15 fte's)

• 

  VIL

  Mar 2020 - Apr 2022

  Expert
• 

  MSC Mediterranean Shipping Company

  Apr 2022 - now

  Business Support & Development Project Manager - Business Improvement