Andreea Picu

Experience

• 

  Vodafone, LLC

  Sept 2003 - Aug 2005

  Major Account Specialist

  - 99% retention rate achieved for existing customer base, 3% better than the company’s target.- Promoted new wireless services and products to major clients based on monthly expenditures with Vodafone; negotiated new contracts and extended existing ones.- Generated $50,000 additional new sales for existing customer and upgraded services to new clients.

• 

  Frank Seta & Associates, LLC

  Apr 2006 - Aug 2008

  Collection Officer Lead

  - In charge of company’s >0.5MM accounts, maintaining a solid relation between them and internal accounts’ payable department.- Offered client support through managing open projects by providing daily and weekly status reports; solving discrepancies between construction firms and product suppliers, ensuring client needs are met.

• 

  Genpact

  Oct 2008 - Feb 2018

  Led strategic transformation initiatives for the consulting business across Europe, aligning delivery models with global strategy and driving operational innovation.Key Contributions:- Directed ~$20M P&L transformation roadmap across multiple service lines- Designed and launched new business lines in 10+ countries; led 150+ FTE transitions- Achieved 25% productivity improvement by implementing a new operating model with Lean Six Sigma practices- Led M&A integration efforts, advising regional teams and aligning systems and processes post-acquisition- Mentored high-potential talent and contributed to regional leadership development frameworks Show less - Efficiency project run with 2.1MM EUR business impact using Green Belt tools- Involved in HR Re-engineering projects on customer’s site resulting in adding more scope to the current roleConsultancy projects highlights:- Acting as Operations Consultant for implementing First Time Right transition in LATAM- Transition Project Lead (Netherlands) – processes transitioned with no backlog and 0 impact on KPIs- Active involvement as an HR Consultant and Subject Expert Matter along the Sales department on client presentations. Show less Managed delivery of operational processes in finance and HR domains, with a focus on quality, client satisfaction, and performance.Highlights:- Standardized processes across accounts, reducing service variance- Implemented KPI dashboards and performance reviews to ensure SLA adherence- Acted as client point of contact during critical service transitions- Building and leading a team of 35+ FTEs within EMEA region- Managing process transition within 10+ European countries Show less

  • Sr. Operations Manager / Transformation Lead

    Jul 2014 - Feb 2018

  • Project Manager

    Oct 2013 - Sept 2014

  • Operations Manager

    Oct 2011 - Sept 2014

  • Team Leader / General Ledger

    Oct 2008 - Oct 2011
• 

  Oracle

  Feb 2018 - Apr 2021

  Sr. Manager, Global HR Services

  Led cross-regional service delivery and transformation for Background Verification and HR operational processes across EMEA, AMER, and APAC.Key Contributions:🌎 Directed global background verification operations, managing 25+ FTEs and multiple vendors across regions💼 Oversaw $3M+ in vendor contracts, driving performance improvements and service quality🔁 Led global standardization initiatives to improve cycle time and reduce process variance🤝 Negotiated commercial and service agreements that optimized cost, compliance, and coverage📊 Partnered with stakeholders across Legal, Risk, and Compliance to ensure operational readiness and regulatory alignment Show less

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  UiPath

  Apr 2021 - now

  Leading global strategy and operational transformation across People Services. Focused on scale, automation, and employee experience.Key Achievements:🧭 Operationalized a unified delivery model across 40+ entities, enabling global scale and continuity🤖 Delivered 60+ workflow automations (onboarding, offboarding, contract generation) using UiPath automation suite, Workday.💼 Restructured $5M+ vendor ecosystem, improving SLA performance and governance🧱 Built audit-ready frameworks for Compliance & Mobility in 3 global regions✨ Redesigned service processes to improve satisfaction and consistency across global support hubs Show less Focused on global expansion and foundational People Ops transformation during a period of hypergrowth.Key Contributions:🏗️ Led People Operations transitions in 30+ countries, integrating local regulations with global process design📊 Standardized core operations in collaboration with Legal, Finance, and IT🌍 Supported global hiring scale-up by streamlining employee lifecycle processes and compliance guardrails🚀 Contributed to building centralized support models that evolved into global People Services Show less

  • Sr. Director, People Services

    Apr 2022 - now

  • Director, People Operations

    Apr 2021 - Mar 2022