Amit Singh

Experience

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  Cognizant

  Jan 2018 - May 2019

  Software Engineer

  ● Headed a team of 4 to deliver a setup box beta version of software for CISCO, reducing testing delay by 1 day and eliminating dependency bottlenecks● Established a new Git code repository for Vodafone's POC, improving code management and project efficiency● Delivered an innovative POC on IP TV setup box to delivery partners, resulting in a 15% increase in customer satisfaction● Proactively resolved ticket queues and provided exceptional customer support for the team, with a 95% resolution rate Show less

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  Amazon

  May 2019 - Mar 2020

  Software Engineer

  ● Boosted AmazonPay's conversion rate by 15% through a test login page that simulated a real-time login scenario● Developed OPSSTAR, a comprehensive tool for monitoring and managing all operations in one place, reducing daily effort by 1 man-hour and enhancing operational efficiency● Reduced ~10% YoY cost by implementing an innovative approach to scale AmazonPay services and handle peak seasonal traffic efficiently● Mentored and onboarded 3 interns, showcasing my leadership skills and ability to develop high-performing teams● Provided exceptional on-call support and resolved tickets regularly, demonstrating my customer service skills and proactive problem- solving abilities Show less

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  GenOps Club - SDA Bocconi Asia Center

  Jul 2021 - Feb 2024

  Vice President of Learning and Development
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  HappyHikkups

  Nov 2021 - Jan 2022

  Management Intern
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  SAWO Labs

  Mar 2022 - May 2022

  Associate Product Manager

  ● Implemented WhatsApp OTP login feature as a fallback authentication method, reducing product downtime by 11% andenhancing user experience● Executed successful A/B testing on product welcome screen, boosting conversion rate by 15 base points and reducing churn rateby 10%● Developed and implemented a highly effective referral program feature, resulting in a 7% long-term user growth rate and generating positive word-of-mouth

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  IDfy

  Jan 2023 - Feb 2024

  Product Manager

  ● Transformed product process flow through analytical optimization, achieving a remarkable 50% reduction in team TAT. Delivered significant gains in efficiency, productivity, and profitability● Boosted product discoverability and customer base by expanding IDFY APIs to international marketplaces. Demonstrated expertise in driving business growth and building lasting customer relationships● Transformed customer feedback into a winning product feature, resulting in the acquisition of 3 major clients and significant revenue growth Show less

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  EY

  Jan 2024 - now

  Product Manager