Natalie Johnston

Experience

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  Pita Pit

  Mar 2012 - Nov 2013

  Crew Member

  - Worked as stand-in manager on weekends while studying full-time- Managed individuals to provide good food to paying customers- Managed, assisted, and delegated responsibility in all stages of preparation from food prep to serving customers

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  University of Auckland

  Jan 2013 - Jun 2013

  Certificate in Academic Preparation Mentor

  MENTOR/ TUTOR- Managed a group of fifteen potential first years, preparing them for their first year of University- Tutored for their summer school courses in English and Maths- Followed up on them for their first semester, making sure they had access to all resources available and arranging study groups

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  The Warehouse

  Jul 2013 - Feb 2018

  Team Member

  CASUAL TEAM MEMBER- Assisted customers through various Shop Floor roles, addressing complaints and providing advice on the right products for themNIGHTFILL TEAM MEMBER- Moved stock during graveyard shifts, managing time effectively to clear as much as stock as possible within work hours for the next financial day

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  Ooredoo Qatar

  Dec 2015 - Feb 2016

  CRM Intern

  - Created SQL backends for Ooredoo phone applications in their CRM department, interacting with all stages of the backend process, from SQL coding to proper documentation

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  Vodafone New Zealand

  Feb 2018 - May 2022

  PRIVACY AND RISK ADVISOR- Assisted respondents across the business with completing PIAs, advising and reviewing for privacy impact- Organised and follow up on backlog of risks, older open PIAs and breach reports, replying to issues related to Privacy- Collated reporting across all teams in Privacy and ComplianceAGENCY LIAISON AND DISCLOSURE OFFICER- Analysed and disclosed data requests for government agencies, in accordance with NZ legislationFRAUD INVESTIGATOR- Provided in-depth investigations for all aspects of telecommunications fraud, including but not limited to ID fraud, credit card fraud, and subscription fraud- Consulted and implemented proactive changes to detect and deter future fraudulent transactions- Supported in technical fraud areas, such as SMS fraud, PABX hacking, phishing/scams/hoaxes Show less NOC L1 ENGINEER (2018-2019)- Kept constant vigilance on the network’s health, monitoring for any anomalies and calling them out as soon as possible, following up on ticket resolution to ensure SLAs were met- Worked rotating 12hr shifts for two days, then two nights in a small team of fourCORE DATA ENGINEER (2019-2020)- Specialised in Roaming and Ticket Management- Provided ticket resolution related to all parts of International Roaming, while updating the system with new configurations requested by our roaming partners Show less

  • Compliance Analyst

    Mar 2022 - May 2022

  • Portfolio Coordinator

    Apr 2020 - Mar 2022

  • Discover Graduate

    Feb 2018 - Apr 2020
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  Spark New Zealand

  Jun 2022 - now

  - Developed, tested, delivered and scaled programs to up-skill, cross-skill, and re-skill internal staff, reshaping the capability landscape as we prepared for the future- Worked closely with Domain Leads and key experts to ensure programme content was relevant and achieved the aspirations of the people and business- Delivered instructor led teaching to large cohorts with experience and confidence, demonstrating effective teaching, coaching and mentoring frameworks to engage ākonga (students) of all backgrounds and learning styles Show less

  • Skilling Partner

    Jan 2024 - now

  • Data Intelligence Analyst

    Jun 2022 - now
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  Summer of Tech Create Camp AKL 2023

  Aug 2023 - Aug 2023

  Lead Mentor

  - Lead an awesome group of developers, designer and data students to create an app that solved a real problem over one FULL-ON weekend.- Helped coach and support, provided some project management and leadership, and tried to ask the tricky questions to support the team in getting the most out of such a short time frame.

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  Young Enterprise

  Apr 2024 - Apr 2024

  Corporate Host/ Mentor

  Mentored an amazing group of 6 Young Navigators in assembling an epic business plan and pitch to challenge food insecurity in under 36 hours.