Daud Haron

Experience

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  Kelly Services

  May 2007 - Oct 2008

  Customer Service Representative

  -Managing large amounts of inbound and outbound calls in a timely manner-Following communication “scripts” when handling different topics.-Identifying customers’ needs, clarify information, research every issue and providing solutions and/or alternatives-Ensure that all actions taken to handle a customer’s inquiry / problem / complaint are in compliance with the company standard operating procedures & policies, and to escalate the matter to the relevant higher authorities in the event of exceptions.-Keep abreast with all the latest information on the company products, services, marketing plans, procedures as we ll as any changes in policies and standard procedures, and communicate such information accurately to our customers.-Establishes network specifications by conferring with users; analyzing workflow, access, information, and security requirements; router, switches and firewall administration, including interface configuration, routing protocols and VLAN configuration-Seize opportunities to up-sell products when they arise-Build sustainable relationships and engage customers by taking the extra mile-Keep records of all conversations in our call center database in a comprehensible way. Show less

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  Millennium Consultants

  Jan 2009 - Dec 2009

  Customer Service Representative

  Experienced customer service professional skilled in managing high-volume inbound and outbound calls, identifying customer needs, and delivering tailored solutions while adhering to company policies. Proficient in leveraging communication scripts, resolving inquiries, and escalating issues to higher authorities when necessary.Well-versed in network specifications, including workflow analysis, security requirements, router/switch/firewall administration, and VLAN configuration. Adept at upselling products, fostering sustainable customer relationships, and maintaining accurate call center records. Committed to staying updated on company products, services, and policies to provide exceptional service. Show less

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  Randstad

  Jan 2010 - Dec 2012

  Assistant Project Coordinator

  Experienced in end-to-end project coordination with regional teams and customers across Malaysia, covering site surveys, link activation, RFC testing, documentation, and customer handovers. Proficient in monitoring orders and ensuring circuit provisioning for Metro-E, SDSL, ADSL, DEL, and PRI services.Expertise in network evaluation and setup, addressing performance issues such as availability, utilization, throughput, and latency. Skilled in equipment selection, installation, configuration, and testing, alongside defining network policies, procedures, and firewall establishment.Notable customer collaborations include:YTL Communication (1BestariNet Project)Heitech Padu Berhad (Metro-E/SDSL/ADSL/DEL/PRI Projects)Packet One (WiMAX Project)TM WiFi (Nationwide ADSL WiFi Project)RedTone (Metro-E/SDSL/ADSL/DEL/PRI Projects) Show less

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  Kelly Services

  Jan 2014 - Jan 2015

  Customer Service Representative

  Customer-focused professional with extensive experience in delivering solutions under TM Berhad services. Skilled in managing high-volume inbound/outbound calls, identifying customer needs, and providing tailored solutions while ensuring compliance with company policies.Proficient in educating customers about products/services, maintaining accurate records, and building lasting relationships by going the extra mile. Experienced in network specification, workflow analysis, and router/switch/firewall administration, including routing protocols and VLAN configuration. Adept at upselling opportunities and staying updated on organizational policies and offerings to enhance customer experience Show less

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  Brandt International

  Feb 2015 - Sept 2016

  Customer Service Consultant

  Experienced in managing Change of Rate Plans (CRP), Bill Merge/Separation, Sim Replacements, and Multi-SIM operations with a strong ability to coordinate team tasks effectively.Pioneered the Mobile Number Portability (MNP) Reject Management Team (RMT), collaborating with leadership to establish processes and ensure seamless operations. Proficient in MNP procedures, customer communication, and troubleshooting complex cases involving multiple stakeholders, including dealers, technical teams, and regulatory bodies (e.g., MCMC/SKMM).Skilled in handling escalations, system improvement initiatives, and process optimization to enhance activation rates and customer satisfaction. Show less

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  YTL Communications Sdn Bhd

  Sept 2016 - Jan 2017

  Customer Advocate

  Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet-Identify and handle customer inquiries via calls, email & Chat completely, effectively and accurately to the satisfaction of customers-Educate customers about the organization's products and services and direct them toward available resources for self-help-Identify and handle customer inquiries via calls, email & Chat completely, effectively and accurately to the satisfaction of customers-Educate customers about the organization's products and services and direct them toward available resources for self-help Show less

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  Maxis

  Sept 2017 - Sept 2020

  Assistant Project Manager
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  OCK Setia Eng Sdn Bhd

  Sept 2020 - Jul 2022

  Implementation Manager (OSP)

  Reporting to the Senior Project Manager, Implementation Manager (IM) is the leader of their assigned project(s). IM managing the project budget, meeting project timelines, customer expectations, managing the project team, and interfacing with the customer directly.

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  MYI Technologies Sdn Bhd

  Sept 2024 - now

  Project Manager

  Experienced in managing projects across CCTV installation, Access Point (AP) deployment, and Data Center (DC) migration. With a focus on precision and efficiency, I ensure every project meets timelines, budget expectations, and client satisfaction.I’m passionate about delivering high-quality technological solutions while fostering strong collaboration between teams and stakeholders.