Gabriel Da Silva

Experience

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  South America Gems

  Jun 2007 - Sept 2007

  International Trade Assistant

  • Proactively contacted new suppliers in China to negotiate better pricing and optimize procurement costs.• Updated the price list to align with market fluctuations and ensure competitive pricing.• Assisted in organizing and managing local sales operations, ensuring smooth execution.• Provided support in various administrative procedures, contributing to overall operational efficiency.

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  Guaporé City Hall

  Nov 2007 - May 2008

  Intern: Buying Department

  • Managed the filing processes for purchase orders and public tenders, ensuring proper documentation and compliance.• Analyzed and finalized purchase processes, ensuring timely and accurate closures.• Coordinated and forwarded supply requests and authorizations to all departments and public schools in the city.• Oversaw the registration of products and suppliers in the system, maintaining up-to-date and accurate records.

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  Banco do Brasil

  Mar 2009 - Dec 2009

  Intern: Support Department

  • Managed the recovery of bounced checks for the branch, proactively contacting clients to update them on the status of each case. Identified and resolved errors to facilitate reprocessing and successful check deposits—handling over 150 checks per week.• Responsible for the issuance, filing, and control of administrative reports and other bank-related documentation, ensuring accuracy and compliance.• Analyzed and transmitted forms and checks to the central agency for proper filing and documentation.• Assisted in various administrative procedures, supporting the department’s efficiency and workflow. Show less

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  Raiane Drugstore

  Jan 2011 - Oct 2012

  Administrative Assistant

  • Managed the purchasing processes, ensuring timely procurement of goods.• Oversaw inventory control, maintaining optimal stock levels.• Conducted account analysis and managed both accounts payable and receivable.• Supervised over 800 customer accounts, monitoring and analyzing outstanding debts daily, and generating detailed reports.• Designed and implemented a new store layout, enhancing product visibility and improving customer experience.• Researched and acquired new products to expand the store’s offerings.• Developed and executed marketing initiatives, including promotional campaigns with prizes and discounted pricing strategies. Show less

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  CasoseAcasos.com

  Feb 2011 - Oct 2012

  Founder

  • Founded Casos e Acasos, an e-commerce platform specializing in jewelry and lingerie.• Oversaw all operational and marketing activities, ensuring seamless business operations.• Negotiated win-win agreements with suppliers, securing products in exchange for marketing campaigns.• Implemented effective digital marketing strategies, including Google AdWords, Facebook advertising, email marketing, and other web-based campaigns.

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  Woodtech

  Nov 2012 - Jul 2013

  Commercial Analyst

  General Management:• Coordinated the creation of marketing materials for investors.• Assisted in calculating the company's market capitalization.• Developed presentation materials for Endeavor Brasil events.Commercial:• Led the marketing department as coordinator.• Spearheaded the creation of a SharePoint website for the Commercial Department, centralizing all information and trained team members to optimize its usage.• Developed a new company website using alternative free tools.• Analyzed sales forecasts, ensuring deadlines were met and maintaining accurate records.• Conducted client evaluations in Europe to strengthen the company's presence in the region.• Drafted proposals for the European market and engaged with potential clients from the region.Administration and Finances:• Project Coordinator for Innova Corfo Mining.• Project Coordinator for Innova Corfo Scribner.• Contributed to the development of the 2013 budget for Brazil, Chile, and the United States. Show less

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  IGT Chile

  Nov 2013 - Jun 2014

  Sales Executive

  • Proactively developed and prospected a strong customer base in the mining and construction sectors, building a comprehensive database from scratch in less than 2 months.• Played a pivotal role in creating impactful marketing materials, organizing a photo database, and coordinating successful participation in industry fairs.• Led the coordination of a team of 7 staff members and managed 3 external vendors for our stand at FENATRAN 2014, ensuring a seamless and effective presentation.

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  Oracle

  Jun 2015 - Dec 2018

  Services Renewal Representative

  • Managed 35 client accounts and 93 contracts, focusing on reducing churn and fostering relationships.• Achieved 106% of annual quota on average each fiscal year.• Closed $2M+ in multi-year renewals annually, maintaining a <5% cancellation rate while managing $6M+ quota anually.

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  Descomplicando a Estética

  Dec 2018 - Nov 2022

  Business Consultant

  • Produced 160+ podcast episodes, simplifying business concepts for the beauty industry. • Supported 3,500+ business across Brazil with strategies to improve performance.• Conducted 2+ individual consulting sessions weekly, offering personalized strategies and guidance.

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  Soar

  May 2021 - Aug 2022

  Onboarding Lead

  • Engaged with 20-30 new clients weekly, presenting tailored solutions and closing deals to drive revenue growth and build long-term customer relationships.• Increased average monthly revenue by 70% within 6 months.• Designed a comprehensive sales and onboarding process, including customer journey mapping.• Created 50+ case studies to streamline the sales process and improve client understanding.• Managed and trained a sales representative to enhance team efficiency.

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  Echobox

  Nov 2022 - now

  Customer Success Manager

  • Manage 90+ accounts across North America, Latin America, Portugal and Spain• Achieved a 97% contract renewals win rate for enterprise clients with 1,5MM+ annual revenue.• Improved retention rates from 68% to 97% on average across multiple regions.• Onboarded 15 clients in Q3 2024, achieving a 90%+ average usage rate for all social media posting across portfolio of accounts.• Conduct 20 Strategic Business Reviews (SBRs) quarterly for top-tier clients, providing actionable insights and training to maximize ROI. Show less