Shaaron Nadarajah

Experience

• 

  Firstsource Dialog Solutions Private Limited

  Sept 2011 - Jul 2014

  Information Technology Executive

  I was accountable to strengthen the IT infrastructure through to implementing new technologies, responsible for hardware and software installation, maintenance and repair, performed routine audits of systems and software. Led a team of 25 administrative & technical staff while reporting to the MD. Responsible develop & maintain the company IT systems also manage IT budgets and expenditure on hardware and software. Managed server software and associated backup routines. Drafted documents on ICT procedures, security and disaster recovery, managed the internal & hosted network infrastructure including: firewalls, servers, switches and VOIP phones. Show less

• 

  Uptime

  Sept 2014 - Nov 2015

  System Support Engineer - Level 2

  I was hired to provide superior technical support, server support by being able to connect in seconds to a client’s or device and rectify user mistakes or software glitches totally and remotely. Responsible for IT support / NOC support, Server Support, Service Delivery, IT Security, Problem Management, Change Management, Incident Management, Project Management, Risk Management. Administered the IT Security solutions in the desktops and servers, network infrastructures and identified their source, determine possible solutions, test and implement solutions. Effectively diagnosed and resolve technical hardware and software issues, as far as remote support could be extended to ensuring highest level of customer satisfaction. Responsible for monitoring and tracking of open cases, responding to support requests in a timely manner according to the defined SLA’s. Show less

• 

  Protek Company (PVT) LTD

  Nov 2015 - Dec 2016

  System Support Engineer

  Responsible to generate revenue for the organization by handling sales for leading technology, services and provided technical support to both corporate and Government clientele across Maldives

• 

  شركة المراعي

  Dec 2016 - Dec 2020

  Hardware Engineer

  I am accountable to facilitate the availability of business system’s technical infrastructure to internal customers of Head Office and sales depots through implementation and support of IT Infrastructure in accordance with the needs of the business. Ensured confidentiality, integrity and availability of IT Assets by implementing security as per Information Security Management System (ISMS) of Almarai. Responsible for developing and managing formal communication channel for reporting to management, progress/service against the Plan/SLAs and ensure that cross-functional priorities are agreed and issues effectively resolved. Handled suppliers and service providers, to ensure explain about Almarai requirements and deliver as per SLAs and project activities agreed with the business to time and budget. Liaised with other members of the Business Systems team to ensure the strategy, policy and procedures are effectively understood and implemented within the business to ensure delivery of controlled quality service Show less

• 

  Troubleshooter

  Aug 2021 - now

  Team Lead