Melinda Johnson

Experience

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  Ranchester City Government

  Oct 2006 - Jan 2011

  Project Director and Funding Specialist

  As the Project Director and Funding Specialist for the City, I was responsible for overseeing projects from development through to completion. This included conducting needs analysis and feasibility studies, strategic team development and leadership, grant application preparation and administration, spearheading public engagement, conducting environmental reviews, and fulfilling other state and federal regulatory requirements. I was also responsible for managing project finances and ensuring reporting and federal auditing requirements were met.During my time in this position, I worked successfully to build partnerships with community members, local businesses, economic development organizations, non-profits, and state and federal agencies. The political nature of the job was challenging at times but the overall impacts the projects had on the community made this position very rewarding. In 2010, I was honored to present one of our many project success stories at the National Association of Housing and Redevelopment conference. Show less

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  Greater Wyoming Grants

  Mar 2009 - Jan 2012

  Executive Director

  I established Greater Wyoming Grants in 2009 to provide assistance to governmental agencies and non-profit organizations with strategic planning, program and project development, consulting services, writing assistance, and project oversight and administration. This business afforded me the privilege of meeting diverse groups of individuals throughout the state and the opportunity to learn about the unique characteristics and needs of each location.

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  Wyoming Business Council

  Jan 2011 - Jan 2013

  Project Specialist

  I worked with local and state government officials, and those of neighboring states, to develop and implement multi-state and multi-region projects that ultimately benefit the state of Wyoming’s economy, communities, and residents. I provided leadership to the Regional Field Offices across the state with project development, data analytics, strategic relationship development, team building, and project management. This job required me to work as a team with all Wyoming Business Council employees and divisions, along with other local, state, federal, and private businesses and organizations to deliver the best possible economic and community development assistance and guidance to the Wyoming populace. Show less

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  Wyoming Business Council

  Jun 2013 - Jan 2017

  Senior Salesforce Administrator

  Senior Salesforce Administrator for the Wyoming Business Council, Wyoming Office of Tourism, and the University of Wyoming—Manufacturing Works. I worked directly with C level executives to develop strategies for improvement of business processes and capturing performance measurements. In this capacity, I oversaw and managed other Salesforce Administrators within each organization and was responsible for the daily administration of Salesforce and related applications for each agency. Administration included, but was not limited to managing user setup, profiles, roles, custom objects, fields, record types, page layouts, validations, reports and dashboards, workflows and triggers, Apex and Visualforce, training users, implementing protocols, providing technical assistance, configuring improvements, developing solutions, building, testing, and deploying change sets. It also required me to stay up-to-date with new applications, Salesforce features, and release notes. Show less

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  Salesforce

  Sept 2015 - Aug 2017

  Wyoming User Group

  This group was formed to present and discuss Salesforce content, seasonal releases and product overviews. The group also provides a local space for collaboration, innovation, and discussions on use cases and all things Salesforce. Responsibilities- Manage group and plan and monitor events.

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  Tacoma Housing Authority

  Nov 2016 - Jul 2018

  Senior Salesforce Administrator

  As the primary system administrator, I was responsible for all aspects of the THA Salesforce cloud organization. Primary responsibilities included championing the system, managing and training users and developing solutions to streamline processes. Administration included managing user setup, profiles, roles, custom objects, fields, record types, page layouts, validations, reports and dashboards, workflows and triggers, Apex and Visualforce, implementing protocols, interpreting user stories, configuring improvements, developing solutions, building, testing, and deploying change sets. The THA organization was highly customized with functionality built almost entirely on the Force.com platform. Some of my major accomplishments included the scoping and implementation of three Communities and building solutions for application and waitlist tracking. Show less

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  Magellan Federal

  Jul 2018 - Mar 2022

  Led the Lightning Salesforce implementation by migrating or integrating nearly a dozen external systems to centralize company operations supporting a multi-billion dollar contract supporting the DoD. I worked directly with the Program Management Office to ensure scalability and maintainability of the Salesforce org and ecosystem. Defined performance metrics for deliverables and designed a Change Management System to track enhancements, bug fixes, and project work supporting over 2500 end users. Show less

  • Lead Software Engineer -Salesforce Administration

    Jul 2021 - Mar 2022

  • Application Support Engineer

    Jul 2018 - Jul 2021
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  National Philanthropic Trust

  Mar 2022 - Dec 2022

  CRM Systems Manager

  As the CRM Systems Manager, I worked directly with the PMO office and other teams to prioritize projects for the Salesforce team. I managed teams and Salesforce instances in the US and the UK. I mentored team members and worked to ensure they had the resources and skills necessary to deliver elegant solutions. I worked with Salesforce architects to complete a comprehensive analysis of all aspects of our environment and designed roadmaps for success outlining high priority items and timelines to implement efficiency improvements across all aspects of our platforms.Managed a team of five Salesforce professionals and two external consulting firms working on International Salesforce Service and Sales Cloud instances and implemented Salesforce Shield. Oversaw integrations between Salesforce, PowerBI, Azure, and other databases. Facilitated CI/CD utilizing OwnBackup. Provided technical guidance and mentoring to the team. Created Roadmaps of team priorities and estimated delivery schedules. Developed a complete change management process including defined sprints, team leads, a change management panel to help prioritize, and communication strategies for deliverable. Show less