Kushlendra S.

Experience

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  IBM India Private Limited

  Jun 2007 - Mar 2010

  ITIL Specialist

  As an Account Focal, I was responsible to lead a team of 15 members and delivering operations work to our clients with in committed service hours.Supported the IBM infrastructure (Tech deployment) for the IBM Global Account (EMEA region) - ITD Services - Global Delivery, India.Performed different Case studies and Trending of reoccurring issues, which helped in finding the exact cause of the problems, improve Service delivery Quality, reduce service outages and save business loss and cost.Managing Daily and Weekly reports/statistics for the account and perform Quality checks for all the deliverables.Organizational InitiativesWorked with the Hiring team for ITD-GD Service management competency as a Hiring Coordinator.Worked with the Business controls team for IGA, ITD-GD Service management. Responsible for auditing systems and documenting IGA process and procedures for effective usage by employees.Worked as a SWAT team member. Responsible for proactively managing reoccurring problems and reducing service outages to improve service delivery. Certification Show less

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  Swiss Re

  Mar 2010 - Apr 2020

  Collaborate with the different Risk management stakeholders to gather business requirements, prepare use cases to enhance Risk Management tools.Roles and responsibilities: Perform business analysis for the Financial Markets application related requirements Work as a release manager for the Risk management application (Mercury) and also own the generic release plan for all the Financial Market and Credit Risk applications Analyze the testing scope of the application, design test cases, perform testing and discuss the defects and solutions with the IT developers Show less

  • Vice President

    Dec 2016 - Apr 2020

  • Valuation Risk Senior Analyst

    May 2013 - Nov 2016

  • AVP Senior Business Analyst

    Mar 2010 - May 2013
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  EY

  May 2020 - now

  • Senior Manager

    Jan 2023 - now

  • Tax Technology and Transformation Leader

    May 2020 - Jan 2023