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Norberto Monarrez

Norberto Monarrez

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Followers of Norberto Monarrez189 followers
location of Norberto MonarrezWestfield, Indiana, United States

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  • Timeline

  • About me

    Sr. Technical Support Engineer at Genesys

  • Education

    • Westfield High School

      2009 - 2014
      Core 40 with Academic Honors

    • Ivy Tech Community College

      2016 - 2018
      Associate of Applied Science Server Administration

    • Indiana University-Purdue University at Indianapolis

      2014 - 2016
      Informatics

  • Experience

    • WYSA

      May 2011 - Jun 2012
      Referee

      Overseeing and supervising recreational soccer matches.

    • Westfield High School

      Feb 2012 - Aug 2012
      Assistant Theater Technician

      Assisted in managing and maintaining light, sound, and rigging systems for the WHS Auditorium.

    • GyanSys Inc.

      Jul 2014 - Jul 2018
      IT Analyst

      Technology manager and system administrator for GyanSys offices in Indianapolis. Duties include overseeing employee technology assets, internal network, server systems, licensing accounts, VPN systems, and any other internal IT.

    • KSM Consulting

      Aug 2018 - Oct 2020
      Technical Support Specialist

      KSM Consulting helps clients develop innovative solutions. Our client-focused approach starts with developing a deep understanding of their businesses. We then use our expertise in technology, cybersecurity, data, management, consulting, and project management to help clients fully leverage technology and reach their goals.

    • Genesys

      Oct 2020 - now
      Sr. Technical Support Engineer

  • Licenses & Certifications

    • Microsoft Certified: Azure Fundamentals

      Microsoft
      Jan 2020
      View certificate certificate

    • CompTIA A+

      CompTIA
      Dec 2017

  • Volunteer Experience

    • Summer Camp Mentor

      Issued by Health and Science Innovations on Jul 2013
      Health and Science InnovationsAssociated with Norberto Monarrez

    • Assistant Technology Manager

      Issued by The Indiana Academy for Science Mathematics and Humanities on Apr 2012
      The Indiana Academy for Science Mathematics and HumanitiesAssociated with Norberto Monarrez