Wilson Ng

Experience

• 

  The Coffee Bean & Tea Leaf®

  Jan 2011 - Jan 2012

  Barista
• 

  Starbucks

  Jan 2012 - Mar 2017

  - Leadership: setting goals for the work group, developing organizational capability, and modeling how we work together. Drives the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives. Manages with integrity, honesty and knowledge that promote the culture, values and mission of company. Plans, identifies, communicates and delegates appropriate responsibilities and practices to store partners to ensure smooth flow of operations. Provides coaching and direction to the store team to take action and to achieve operational goals. Constantly reviews store environment and key business indicators to identify problems, concerns and opportunities for improvement to provide coaching and direction to the store team to achieve operational goals.- Planning and Execution: developing strategic and operational plans for the work group, managing execution, and measuring results. Monitors and manages store staffing levels to ensure partner development and talent acquisition to achieve and maintain store operational requirements.- Business requirements: providing functional expertise and executing functional responsibilities. Uses all operational tools to plan for and achieve operational excellence in the store (tools include: Automated Labor Scheduling, Monthly Status Report, Quarterly Business Review, Cash management and Inventory management). Utilizes management information tools and analyzes financial reports to identify and address trends and issues in store performance.- Partner Development and Team Building: providing partners with coaching, feedback and developmental opportunities and building effective teams.- Actively manages store partners by regularly conducting performance assessments, providing feedback and setting challenging goals to improve partner performance. Vis mindre - Leadership: on behalf of SM to setting goals for the work group, developing organizational capability, and modeling how we work together.- Planning and Execution: on behalf of M to developing strategic and operational plans for the work group, managing execution, and measuring results.- Business requirements: on behalf of SM to providing functional expertise and executing functional responsibilities.- Partner Development and Team Building: on behalf of SM to providing partners with coaching, feedback and developmental opportunities and building effective teams. Vis mindre - Consults with appropriate stakeholders regarding training needs to meet business objectives. Develops implementation strategies to ensure that training initiatives are met. Links with training specialists in other business units to leverage existing programs and create best practices. Works with management to ensure that course materials are current and relevant to training needs. Recommends programs and tools, and may facilitate on-going process improvements.- Coordinates delivery of training programs. Conducts, facilitates and markets training programs and supports field management in execution. Observes implementation of training programs. Ensures consistency and accuracy. Administers the training program calendar, including training classes, workshops and trainer certifications.- Partners with subject matter experts to provide input for course content. Selects appropriate training aids. Prepares lesson plans relevant to training material.- Tracks and analyzes training programs by examining learner's satisfaction levels, proficiency testing, and job performance. Implements suggestions for improvements. Measures the impact of training programs on business results. Vis mindre

  • Store Manager

    Apr 2015 - Mar 2017

  • Assistant Store Manager

    Jan 2014 - Mar 2015

  • Shift Supervisor

    Apr 2014 - Sept 2014

  • Learning and Development Specialist

    Aug 2013 - Mar 2014

  • Barista

    Jan 2012 - Aug 2013
• 

  H&M

  Apr 2017 - Jan 2023

  - Responsible for achieving the Sales and Profit goals in Store by creating a plan to deliver Great Customer Experience.- Ensure Great Team and support its development. Work with succession planning, talent and leadership development and structured performance management, based on results, values and leadership.- Work in accordance with legal requirements and H&M standards, policies and procedures to meet the expectations of customers and colleagues.- Achievement:Exceed sales budget by 16% in 2019.Staff turnover rate reduced by 69 units in 2020. Implement development plans to achieve 20% of High performers in 2020. Vis mindre - Selling: Drive sales by implementing Commercial handbook to ensure great direct and indirect customer service in store to reach sales targets.- People: Together with store management team to ensure all employee relation responsibilities, legal requirements and H&M policies are fulfilled. - Profitablity: Organize and plan the department according to business needs. Follow-up on Store KPIs and initiate action to reach store goals and budgets.- Achievement:Annual Employee Award - Erling Persson 2018 Vis mindre

  • Country Security and Compliance Manager

    Aug 2021 - Jan 2023

  • Flagship Store Manager

    Mar 2020 - Aug 2021

  • Store Manager

    Sept 2018 - Mar 2020

  • Department Manager

    Apr 2017 - Sept 2018