Harisha Rameshkumar

Experience

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  Google

  Aug 2013 - Feb 2014

  Ad trafficker

  I worked on third party pay rolls for V3 Staffing Solutions and services were deputed at client's place (GOOGLE) using Double click for Invite Media. • Independently completed reviewing, trafficking and analysing the quality of the campaigns. • Delivered troubleshooting solutions for issues in the creative code format while checking the creatives and URLs. • Provided email support for Double-click products.• Attended team meetings and recommended ways for knowledge transfer of the project among the team. Show less

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  Cognizant

  Mar 2014 - Dec 2016

  Automation Test Analyst

  Designed, developed and executed automation test scripts ensuring UI automation and quality assurance.- Performed web automation using selenium webdriver.- Implemented page object model with maven build tool.- Maintained code integrity using ubuild tool.- Performed code reviews ensuring quality of code and documented errors/bugs occurred and ways to fix them.- Created standard documents for test case writing and defect tracking.- Administered and motivated the team of new joiners in understanding of the project tasks.- Recommended and implemented ways to improve team's communication with the client.Achievement: Awarded the pillar of the month (Nov 2014). Show less

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  Anjappar Restaurant

  Apr 2017 - Oct 2018

  Senior Waitress
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  Austraffic

  Sept 2017 - Sept 2019

  Surveyor
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  Melbourne Mail Management

  Sept 2017 - Sept 2019

  Casual Worker
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  Deakin University

  Mar 2018 - Sept 2018

  • Worked at the international student orientation week guiding new Deakin students through the entire registration and enrolment process.• Organised introduction rounds, fun events and headed various stalls at the community fair assisting new students in joining various clubs and events at Deakin University.Deakin Connect Leader program helped me interact with new students, guide them on the locations in the university, answer their queries etc. All the above activities improved my interpersonal skills and helped me carry my responsibility with ease. Show less Deakin University, Geelong• Researched to improve the digital literacy skills of the Forrest & District Neighbourhood House community members.• Conducted a survey to gain insights on the digital literacy rate, critically analysed the data in designing solution with respect to the client’s requirements. • Developed a communication strategy for the implementation of the digital literacy programs - “Go Digi” and “Be Connected”.Achievement: Excellent feedback from the client on the solution offered as it helped the Forrest people improve their digital literacy skills.This internship at Deakin FreelancingHUB was a learning opportunity about real time client requirements and how to achieve them effectively. It strengthened my organisational and critical thinking skills, improving confidence in me. Show less

  • Peer Mentor

    Jul 2018 - Sept 2018

  • Connect Leader

    Feb 2018 - Jul 2018

  • Intern

    Mar 2018 - May 2018
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  Secure Code Warrior

  Oct 2019 - now

  Key Responsibilities:------------------------------------------- Assist the transition from sales to implementation and provide training, support, and guidance to customers as they deploy Secure Code Warrior across their business- Support CS Managers with renewal activities including lead management, support and expands- Partner with customers to resolve any issues which may be preventing them from maintaining a relationship with Secure Code Warrior, includes providing technical support and responding to requests- Create customer retention dashboards highlighting renewal timelines and ‘at risk’ renewal clients in the cycle - apply quantitative + data visualization skills to tell the story behind the numbers.- Maintain accurate customer master records; including licenses, software expiration dates, + customer contact information. to ensure data integrity throughout the customer journey- Run out workshops and meetings with various stakeholders to capture business requirements- Present recommended roll-out approach to the clients addressing their business goals and priorities and recommend suitable effective programs based on their requirements Show less Key Responsibilities:------------------------------------------- Assist the transition from sales to implementation and provide training, support, and guidance to customers as they deploy Secure Code Warrior across their business- Support CS Managers with renewal activities including lead management, support and expands- Partner with customers to resolve any issues which may be preventing them from maintaining a relationship with Secure Code Warrior, includes providing technical support and responding to requests- Create customer retention dashboards highlighting renewal timelines and ‘at risk’ renewal clients in the cycle - apply quantitative + data visualization skills to tell the story behind the numbers.- Maintain accurate customer master records; including licenses, software expiration dates, + customer contact information. to ensure data integrity throughout the customer journey- Run out workshops and meetings with various stakeholders to capture business requirements- Present recommended roll-out approach to the clients addressing their business goals and priorities and recommend suitable effective programs based on their requirements Show less

  • Customer Success Manager

    Jan 2022 - now

  • Customer Success Associate

    Oct 2019 - Dec 2021