Brandon Zink

Experience

• 

  Bank of America

  Nov 2009 - May 2019

  Designed instructor-led and eLearning solutions for 5000+ Treasury Fulfillment and Service employees across 26 different role types. Developed and implemented custom assessment tools and a Learning Management System for team content. Designed training material and user guides related to Global Information Security Policy. Focused on user experience and streamlining to improve policy awareness and reduce risk across the enterprise. Designed and developed executive level presentations related to strategy, regulatory issues and business management in Global Wholesale Banking Technology & Operations. Provided in-person and virtual training and coaching for customer service representatives and vendor/contract employees. Monitored and evaluated performance. Developed gap assessments and action planning. Participated in many special projects around the US and abroad. Assisted mortgage borrowers in default with loan modifications and other foreclosure avoidance programs.

  • VP; Instructional Designer - Ops Project Consultant

    Jul 2016 - May 2019

  • AVP; Business Support Manager - Information Security

    Feb 2015 - Jul 2016

  • AVP; Business Support Manager - Communication Analyst

    Jan 2013 - Feb 2015

  • Training Proficiency Coach

    May 2010 - Jan 2013

  • Mortgage Specialist

    Nov 2009 - May 2010
• 

  Open Water Adventures

  May 2020 - now

  PADI/SSI Open Water Scuba Diving Instructor
• 

  AvidXchange, Inc.

  Aug 2020 - May 2022

  Senior Growth Learning and Development Specialist

  Sales Enablement Team

• 

  Salesforce

  May 2022 - now

  Learning Experience Design Manager - Tableau Sales Enablement