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Desmond Wong

Desmond Wong

Food and Beverage Assistant - Work Placement

Followers of Desmond Wong319 followers
location of Desmond WongUnited Kingdom

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  • Timeline

  • About me

    Account Director at Dentsu

  • Education

    • Centre of Excellence Online

      2015 -
      Diploma Course Social Media Marketing

      Subjects covered: Social Media Platforms, Content CreationStrategy, Social testimonials and Metrics.

    • The Institute of Direct and Digital Marketing

      2014 -
      Direct and Digital Marketing Merit

      Subjects covered: Campaign Planning and Implementation though Digital Channels, Database Management, CRM, PPC, SEO

    • London Hotel School

      2007 - 2009
      Higher National Diploma International Hospitality Management DDD

      Modules covered: Marketing, Advertising, International Hotel Operations and Development, Diversity Management.

    • University of Westminster

      2010 - 2014
      Bachelor's Degree Business Management - International Business Upper Second Class

      Modules covered : Principles of Marketing, Marketing Metrics and Analysis, Customer Value Propositions, Behavioural Aspects of International Business, Strategic Project Management, International Economics and Financial Markets, International Finance and Trade LawsDissertation titled ''Examine Instances Where CSR Has Been Integrated As A Key Marketing Strategy to Help Effectively Influence Consumer Behaviour', received First-class mark. Received Academic Excellence Award

  • Experience

    • London Hilton Kensington

      Nov 2008 - Nov 2009
      Food and Beverage Assistant - Work Placement

      • PR – Instigated the creation of new promotional dinner packages through incentivised offers, which since launched increased dinner sales by 20% per month.• Selected as a ‘Quality Team Member’ and attended bi-weekly meetings with other managers. • Monitored team performance and ensuring service quality was met.• Delegated workloads and supervised new starters.• Counted end-of-shift cash flow and prepared cash flow reports.• Awarded ‘Employee of the month’ and was nominated for ‘Employee of the year 2009’. Show less

    • The Ritz-Carlton Hotel, Kuala Lumpur

      Mar 2010 - Jun 2010
      Guest Service Assistant

      • PR- promoted in-house spa and breakfast packages, upgraded rooms to suites to increase in-house sales.• CRM- Managing customer queries and minor complaints, ensuring they were professionally and effectively handled.• General administrative work- prepared weekly and monthly statements for residence guests, counted end-of-shift cash flow and prepared cash flow reports.

    • Tourism Office of Montluçon

      Jul 2011 - Aug 2011
      Intern

      • Copywriting and translation work (French to English) for promotional materials, i.e. brochures and websites.• PR- provided local touristic information to the clients including local events and activities.

    • Foundation Bar

      May 2012 - Oct 2014
      Bartender & Client Service - Part Time

      • Managed the logistics and presentation of private and corporate events within the bar, ensuring their smooth delivery of service.• Instigated the creation of new customer database through incentivised offers, which increased repeat business. • Managed customer queries and minor complaints, ensuring they are professionally and effectively handled.• Promoted the bar through social media and offline promotional methods. • Supervised new starters on shifts and general bartending duties. Show less

    • Grade Alliance Ltd.

      Jun 2013 - Sept 2013
      Project Management Intern - Summer Internship

      • Administrative work: prepared reports, monitored daily progress on employees and contractors to meet project deadlines.• Quality inspections and documentations on construction site.• Dealt with suppliers and contractors on a regular basis and negotiated prices for construction work and materials.

    • Amplifi UK - The Media Investment Division of The Dentsu Aegis Network

      Feb 2016 - Apr 2021

      responsible for leading UK digital display campaigns across different clients including Kellogg's, Mattel and Vodafone looking after digital display campaigns for Diageo and MasterCard working on digital display campaigns for Diageo in the UK market

      • Digital Account Manager

        Jan 2019 - Apr 2021

      • Digital Account Executive

        Jan 2017 - Dec 2018

      • Digital Account Assistant

        Feb 2016 - Dec 2016

  • Licenses & Certifications

    • IDM Continuing Professional Development (CPD) Award 2015

      The Institute of Direct and Digital Marketing (IDM)
      Aug 2014
      View certificate certificate

    • Intensive Seminar of French Language

      Université Paris-Dauphine
      Jan 2012

    • IPA TouchPoints Introduction

      The IPA (Institute of Practitioners in Advertising)
      Jan 2015

    • AFS International Exchange Student Programme 2007

      AFS Intercultural Programs
      Jan 2006