Baraa Bakhsh

Experience

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  Ministry of Hajj and Umrah - وزارة الحج والعمرة

  Nov 2002 - Nov 2007

  Pilgrims Service

  Entering the Pilgrims information into the system. Assisting new employees on using the system. Corporate and sharing the workload with the other employees.

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  IBM

  Aug 2013 - Nov 2014

  Application Packaging Factory

  As a member of the Unitec Application Packaging Team I am responsible for the processing of Windows 7 application packages using a Microsoft application packaging framework. As a team we are responsible for meeting package deadlines, ensuring quality and facilitating the resolution of package defects. Daily tasks involve the management, scheduling, redistribution and quality assurance of packaging tasks within the team, regular communications with the client, offshore team (Malaysia) and local project team. Tasks also include the review and refinement of the packaging process as the project evolves.Tools involved: SCCM (System Centre Configuration Manager), Migrate GPO, Lotus Notes Database, Active Directory, Citrix XenApp.Key points: - Packaging process - Process refinement - Deployment methodologies - Quality assurance - User Acceptance Testing - Offshore team interaction and coordination - Client communications - Task management, scheduling and distribution - Microsoft packaging frameworks - Managing Change requests for TEST deployments Show less

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  Unitec Institute of Technology

  Feb 2015 - Jul 2015

  Teaching Assistant

  Taught Level 4 Information Technology course, and helped the student beyond the set classes with the assignments on he how to use HTML, CSS, Database, and productivity applications running on different operating systems such as Linux.

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  Vision Realization Office - Ministry of Hajj and Umrah

  Sept 2017 - now

  Analyze and evaluate business practices engineering, design, define scope, objectives and formulate processes to parallel overall business strategies.ACHIEVEMENTSCreated and presented the major key performance indicators for the Umrah sector.Developed the anuual operating plan for the Umrah sector.Conducted a research about the decrease of the number of Mu`tamirs (Umrah performers) during Maharm and Shawal months.Lead and designed an e-consumer platform (MAQAM) from the idea to the operation.Documented and analyzing the business processes for the Umrah sector.Designed the To-Be processes based on the strategic objective of the Ministry.Lead the inclusive service center (Care Center) program. Show less

  • Senior Project Manager

    Jan 2022 - now

  • Project Manager & Digital Business Transformation Analyst

    Sept 2017 - Dec 2021