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Nghi Phan

Peer Advisor

101 followers

Englewood, Colorado, United States

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Timeline
About me
Technical Continuity Specialist @TIAA
Education
- University of Colorado Denver
  2016 - 2020
  Bachelor of Applied Science - BASc Computer Science
Experience
- University of Colorado Denver
  Aug 2016 - Jul 2018
  Peer Advisor
- Wells Fargo
  Jun 2018 - May 2019
  Bank Teller
  Process over 200 transactions per day and providing exceptional customers services while building rapport with customers.
- Worldpay
  May 2019 - Dec 2019
  Disaster Recovery Intern
  Assists DR coordinator in planning and executing data migration tests to ensure applications are in compliance with company policy.
- FIS
  Jan 2020 - Jun 2023
  Provide guidance to developers and plan owners on business continuity and disaster recovery planning and testing activities in accordance with FIS policy, governance, and standards.
  - Recovery Analyst II
    Jun 2022 - Jun 2023
  - Recovery Analyst I
    Jan 2020 - Jun 2022
- TIAA
  Jun 2023 - now
  Technical Continuity Specialist
  Prepare IT associates to use disaster recovery processes and tools necessary to fulfill TIAA policies, standards and regulatory requirements such as: documentation of technical continuity plans, procedures, and processes periodic tests and exercises to validate technical continuity solutions, plans and procedures.
Licenses & Certifications
- IT Information Library Foundations Certification (ITIL) v4
  PeopleCert
  Jun 2019
- Jira Fundamentals Badge
  Atlassian
  Oct 2023
  View certificate
- Certified Business Continuity Professional (CBCP)
  DRI International (Disaster Recovery Institute)
  May 2023