
Viktoria Vakleva

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About me
Project manager
Education

Aarhus University
2012 - 2012Erasmus student Business AdministrationActivities and Societies: - Strategic management and organization- Finance- Business English

Sofia University St. Kliment Ohridski
2010 - 2014Bachelor's degree Business Administration 5.50- Business administration- Management- Economics
Experience

MKB Unionbank
May 2013 - Jan 2014- Draw up commercial and consumer loan contracts - Prepare documents for Loans back office - Upload new loans and perform updates to renewed loans - Process payment, transfer and quote payoffs
Expert
Aug 2013 - Jan 2014Trainee
May 2013 - Jul 2013

Bulgartabac
Jun 2014 - Aug 2014Marketing Trainee- Prepare marketing campaign for a brand- Communicate current projects with stakeholders

BDZ Cargo EOOD
Apr 2015 - Sept 2016- Perform cost-benefit analyses- Document current business processes - Perform accounting tasks - Communicate accounts with foreign partners
Business Analyst
Apr 2016 - Sept 2016Accountant
Apr 2015 - Mar 2016

TTEC
Jan 2017 - Feb 2022- Coordinate and support 4 cross-functional Supply Chain team leaders- Handle escalations on customer site level and address issues- Plan resources, manage retention rates, monitor improvement plans - Manage a cross-functional logistics team of 15 team members- Monitor and control the team's performance, and report main KPIs- Identify optimization opportunities and drive process improvements - Track the team's performance metrics and perform miss analysis- Support team members in solving complex logistics issues- Lead the implementation of new tasks - Investigate shipping issues- Manage different logistics operations - Monitor and communicate carrier’s performance- Prepare and analyze various reports
HPI Supervisor
Oct 2021 - Feb 2022HPI Logistics Team Leader
Aug 2020 - Sept 2021HPI Senior Logistics Operations Coordinator
Dec 2018 - Aug 2020HPI Logistics Operations Coordinator
Feb 2018 - Nov 2018HPE International Transportation Business Analyst
Jan 2017 - Jan 2018

A1 Bulgaria
Feb 2022 - Jul 2023- Create a project plan in MS Project considering identified dependencies- Coordinate cross-departmental work and manage tasks in Azure DevOps- Communicate effectively with stakeholders and set feasible expectations- Control external project resources, deliverables and integrations- Identify project risks and issues and mitigate potential impact- Update project portfolio and report project status to senior management
Project Manager
Oct 2022 - Jul 2023Junior Project Manager
Feb 2022 - Sept 2022

KPMG IT Service OOD
Sept 2023 - now- Coordinate project delivery in Jira and Confluence- Facilitate effective cross-functional team meetings- Assist team members in addressing blockers- Encourage productive communication and collaboration- Maintain project documentation
SAP Project Manager
Oct 2024 - nowJunior SAP Project Manager
Sept 2023 - Sept 2024
Licenses & Certifications

Leadership Institute: Team Lead 101
TTECFeb 2021- View certificate

Microsoft Certified: Azure AI Fundamentals
MicrosoftDec 2024 
Lean Six Sigma Yellow Belt
TTECJan 2021
PRINCE2® Foundation Certification Training
New Horizons Computer Learning CentersJul 2021
BUILD Program for Future Trainers
TTECAug 2020- View certificate

Agile Project Management with Microsoft Project
LinkedInSept 2023 - View certificate

SAP Certified Associate - Process Data Analyst - SAP Signavio
SAPOct 2024 
BUILD Program for Future Team Leads
TTECFeb 2019- View certificate

SAP Certified Associate - SAP Activate Project Manager
SAPDec 2023 - View certificate

SAP Certified Associate - Business Process Consultant - SAP Signavio
SAPAug 2024
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