Viktoria Vakleva

Experience

• 

  MKB Unionbank

  May 2013 - Jan 2014

  - Draw up commercial and consumer loan contracts - Prepare documents for Loans back office - Upload new loans and perform updates to renewed loans - Process payment, transfer and quote payoffs

  • Expert

    Aug 2013 - Jan 2014

  • Trainee

    May 2013 - Jul 2013
• 

  Bulgartabac

  Jun 2014 - Aug 2014

  Marketing Trainee

  - Prepare marketing campaign for a brand- Communicate current projects with stakeholders

• 

  BDZ Cargo EOOD

  Apr 2015 - Sept 2016

  - Perform cost-benefit analyses- Document current business processes - Perform accounting tasks - Communicate accounts with foreign partners

  • Business Analyst

    Apr 2016 - Sept 2016

  • Accountant

    Apr 2015 - Mar 2016
• 

  TTEC

  Jan 2017 - Feb 2022

  - Coordinate and support 4 cross-functional Supply Chain team leaders- Handle escalations on customer site level and address issues- Plan resources, manage retention rates, monitor improvement plans - Manage a cross-functional logistics team of 15 team members- Monitor and control the team's performance, and report main KPIs- Identify optimization opportunities and drive process improvements - Track the team's performance metrics and perform miss analysis- Support team members in solving complex logistics issues- Lead the implementation of new tasks - Investigate shipping issues- Manage different logistics operations - Monitor and communicate carrier’s performance- Prepare and analyze various reports

  • HPI Supervisor

    Oct 2021 - Feb 2022

  • HPI Logistics Team Leader

    Aug 2020 - Sept 2021

  • HPI Senior Logistics Operations Coordinator

    Dec 2018 - Aug 2020

  • HPI Logistics Operations Coordinator

    Feb 2018 - Nov 2018

  • HPE International Transportation Business Analyst

    Jan 2017 - Jan 2018
• 

  A1 Bulgaria

  Feb 2022 - Jul 2023

  - Create a project plan in MS Project considering identified dependencies- Coordinate cross-departmental work and manage tasks in Azure DevOps- Communicate effectively with stakeholders and set feasible expectations- Control external project resources, deliverables and integrations- Identify project risks and issues and mitigate potential impact- Update project portfolio and report project status to senior management

  • Project Manager

    Oct 2022 - Jul 2023

  • Junior Project Manager

    Feb 2022 - Sept 2022
• 

  KPMG IT Service OOD

  Sept 2023 - now

  - Coordinate project delivery in Jira and Confluence- Facilitate effective cross-functional team meetings- Assist team members in addressing blockers- Encourage productive communication and collaboration- Maintain project documentation

  • SAP Project Manager

    Oct 2024 - now

  • Junior SAP Project Manager

    Sept 2023 - Sept 2024