Ajinath Sable

Experience

• 

  Reliance resq ltd

  Apr 2010 - Nov 2018

  Apple service operations (Approx 30 Service locations in India ) Managed service performance and Technical support to filed team. Worked in Apple service centreProvided Technical support to end customers for Apple products familyManaged technical, educational and environmental issues related to Apple product familyManaged service transactions in SAP & CRMManaged work of defective return

  • Sr Service associates

    Apr 2016 - Nov 2018

  • Service associates

    Apr 2010 - Mar 2016
• 

  B2X Care Solutions

  Jul 2018 - Jun 2023

  Managing service performance and operations of PAN India, Monitoring and analyzing the service center Technical and operational performance. Helping the service center team with technical and operational process-related issues. Helping service locations to achieve given KPI and improve service performance. Handling the All Location’s Technical & Operational escalations and issues, Monitoring the daily process of All Service Locations.Providing technical support for All Location’s Engineers, Managers, Accountants and Customer care executives. Monitoring repairs created in GSX and CRM.Managing all location B2X-owned inventory and Apple-owned Inventory.Doing the quarterly compliance auditing of all locations. Show less Managing service performance and operations of India, Monitoring and analysing the service center Technical and operational performance. Helping service center team for technical and operational process related issues. Handling the All Location’s Technical & Operational escalations and issues, Monitoring daily process of All Service Locations. Providing the technical support for All Location’s Engineer, Manager, Accountant and Customer care executive. Monitoring repairs created in GSX and CRM. Currently working in Control Tower operations, Handling the Technical and Operational Escalations from the service locations, which is located in all over India. Managing B2B projects . Show less

  • Deputy Manager

    Aug 2021 - Jun 2023

  • Deputy Manager-Apple Operations | Apple Certified Mac Technician | Apple Certified iOS Technician

    Aug 2021 - Jun 2023

  • SLS Specialist

    Jul 2018 - Jun 2023
• 

  COMnet Solutions (Global)

  Jun 2023 - now

  JAMF Administrator

  IDFCBANK