Anil Viswas

About me

Visionary leader & Result driven professional with 2 decades of Exp. in providing Thought Leadership to improve & enable GCC’s Capabilities in Business Strategies, Customer Success, Onboarding, Engagements & Retentions, Sales Enablement, Consulting, Incubate Ideas to build Innovation Hubs in fast paced & International Environments with successful track record of working with CXO’s/Leadership Teams in enabling Business Growth & Successful in Leading Global Teams/DEI, Site activities & always ensuring to adapt best practices across Global Enterprises With an impressive track record of working with Fortune 500 companies, has spearhead establishment and transformation of over 4 multi-function Global Capability Centre [GCCs] & [ODCs] have a robust network of partners in providing aforesaid outsourcing services & customer success in their transformation journeys Spearheaded customer success initiatives, automated customer communications, strategies & product records audits resulting in customer satisfaction scores exceeding 96%. Created & delivered customer­specific training materials, knowledge of services & achieving 80% success rate in customer objectives Managed & Enabled 1800+ strong team as part of Location lead, fostering culture of innovation engineering excellence. Responsible for building 3 Vertical teams, overseeing Facilities, Center Operations, Talent Hunt, Customer Experience & Success Management, DE&I, CSR, IAG (Industry, Academia, Government) relations Proven track record in building & scaling global teams, driving innovation, Customer Success and fostering sustainable growth across Domains and Geographies [APAC, EMEA, USA Regions & Middle East] Actively contributed in Merger & Acquisitions, New Logos/Deals, ACV, CSAT, NPS, CLV, Revenue Growths