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Akash Joy

Akash Joy

Machine Learning Intern

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location of Akash JoyDelhi, India

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  • Timeline

  • About me

    ServiceNow developer || (CIS-ITSM+ CAD + CSA)Certified||Associate Consultant @EY

  • Education

    • SRM University (Sri Ramaswamy Memorial University)

      2018 - 2022
      Bachelor of Technology - BTech Computer Science 9.59(CGPA)

    • St Francis College Lucknow

      2004 - 2017

  • Experience

    • Verzeo

      Feb 2021 - Mar 2021
      Machine Learning Intern

    • EY

      Jul 2022 - now
      Associate Consultant

      •Developed customized ServiceNow workflows and automation processes, resulting in a 40% increase in ticket resolution efficiency over the course of 2 years.•Implemented ServiceNow coding best practices and conducted regular code reviews, leading to a 20% reduction in system errors and bugs.•Collaborated with cross-functional teams to integrate ServiceNow with third-party applications, resulting in a seamless user experience and a 30% decrease in manual data entry tasks.

  • Licenses & Certifications