Andrei Sandulescu

Experience

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  Bliss Hotel

  Feb 2016 - Jul 2016

  Receptionist

  -Took payments from guests as cash or debit card-Responsible for checking guests in and out-Updated the Booking.com and other platforms that the hotel was using with availability of the rooms-Ensured tidiness and welcome feeling of the reception area-Respondent to customer enquirers (phone calls, e-mails, face to face)

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  KFC

  Oct 2017 - Jan 2018

  Cook

  • Managed to learn how to use all the equipment in a short time.• Helped the other colleagues when they were busy and could use an extra hand.• Suggested to optimize space use of stock room by changing the plan of how the indispensable materials were stored.

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  Burger King®

  Apr 2018 - Sept 2020

  Team member

  • Part of the kitchen staff: cooking food and ensuring the best quality for our customers• Part of the Front staff: taking orders, payments; helping customers with different enquires

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  The University of Huddersfield

  Sept 2018 - Aug 2019

  Events and Communication Assistant within Wellbeing and Disability Services

  • Welcomed and assisted clients/external services into the Service area in person, via telephone and e-mail while providing an excellent customer service• Wrote a report (10 pages) about how wellbeing and disability services uses social media, events run by the service and how the waiting area of the students can be managed better. The report also included the Service highlight of strengths, weakness and offered suggestions on what and how can the service improve.• Undertook market research on Student Services to improve the digital engagement• Organised, researched, helped and run various events such as Fresher’s Fair, University Mental Health day, Student Support Fair and multiple University’s Open Days and Applicant visit days.• Administrative tasks around the Student Services• Helped with the creation of Art work and marketing materials appropriate for the Student Services’ customers• In charge of the Digital Communications of the Wellbeing and Disability Services• Created content for Social media applying the University’s tone• Involvement in different internal project such as Customer Service Excellence working group, which has proved very helpful for me and for the team as I could provide innovative ideas from my past student experience; Hud Uni Support Podcast through RadioHud, sharing the podcast about Wellbeing and Disability Services, workshops, appointments and events coming in the future Show less

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  Exertis Supplies

  Sept 2020 - Sept 2021

  Warehouse Operative

  • Monitoring and preventing damage to goods and to informing a Shift Manager where damage is identified• Handled parcels within the specified parcel definition, either manually or mechanically as directed by the Shift Manager• Picking orders carefully, making sure the customer is happy with the quality of the item• Packing the products using different requirements for each, ensuring that they won’t get damaged on their way to the customer

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  Asda

  Nov 2021 - Oct 2022

  Payments and Fraud Analyst

  • Dealing with customers regarding fraudulent activity taking place on their account• Gain information from internal systems and programmes in order to understand how the fraudulent activity took place• Dealing with escalated calls from the customer service team regarding fraudulent activity• Dealing with external agencies where required regarding Fraud E.G HMRC and Police• Working on a ticket log as part of a small, close team in the Oracle Service Cloud suite • Taking calls from the internal and overseas call centres to investigate potential activity on accounts• Liaising with team leaders and managers when required• Taking ownership and control over self-service refunds• Making precise decisions about customers online shopping accounts if you believe these to be of high risk• Notifying customers and internal colleagues of changes on accounts Show less

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  HOYER Group

  Oct 2022 - now

  Transport Administrator

  * Creating import declarations and export declarations using UK’s customs declaration system (CDS) as well as T transports* Preparing and filing customs documentation, including bills of lading, invoices, and customs declarations.* Ensuring that all necessary permits and licenses are obtained for the transportation of goods.* Communicating with import/export teams, customs brokers, and government agencies to resolve any customs-related issues* Provide advice and guidance to internal teams and external stakeholders on customs requirements and regulations.* Monitoring and tracking the movement of goods, ensuring that they are delivered on time and in compliance with customs regulations.* Preparing and maintaining accurate records of all customs-related activities, including import/export documentation and shipping schedules Show less