Shashank Soni

Experience

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  Hindustan Uniliver Limited

  Apr 2008 - Mar 2009

  Sales Executive

  • Daily door to door call for product selling • Fill daily service report accordingly daily work• Give demonstrate product demo to customer • Achieve given monthly target for product selling• Product inventory stock management

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  Teleperformance India

  Apr 2010 - Mar 2012

  Customer Care Executive

  • Receive continues incoming calls of customers • Resolve customer issues on call• Control call flow of customer complaint • Give satisfactory answer to customers questions• Give company offer and scheme info to customer

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  DHL INFRABULL'S INTERNATIONAL PVT LTD

  Mar 2012 - Jan 2014

  Senior Business Developer

  • Promote company property to customers.• Daily meet and prospect unknown persons and approach for buy property• Identify new property for selling and purchasing purpose,• Set & arrange meetings with client for property • Give product and motivational training to team and associates • Crack dills and achieve monthly targets • Create new associate and team members for business development

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  AiCTSL - Atal Indore City Transport Services Limited

  Mar 2014 - Dec 2014

  Project Officer

  • Maintain and insure business development of telerickshaw project • Working demand & supply management in market & in house.• One to one conversation with auto operators for business development.• Crack dills with auto dealers for purchasing autos for auto operators in discount.• Attend govt. & non govt. meetings and seminars for new ideas and business development.• Handel team and operations and ask daily dsr report.• Monitor and work on gps tracking system with tracking team to ensure auto operator location. • Create new prepaid telerickshow both in different city locations. Show less

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  Ola (ANI Technologies Pvt. Ltd)

  Jan 2015 - Apr 2018

  Senior Business Development Executive

  About Role: Ensure car quality as per Olacabs standard. Examine drivers &provide necessary Training To driver to meet OLA Standards, Drive NPS percentage and Customer satisfaction analysis. Set up SOPs to define the Quality framework Job Description: * Manage and drive a team of quality and customer feedback executives.* Define parameters / standard on basis of which the car audit needs to conducted* Ensure on-going car audits on a daily/weekly /monthly basis* Co-ordinate and execute field and in-house audits* Act as an escalation point for handling customer complaints* Follow up with different departments on daily key customer feedback highlights * Collate customer feedback on a daily/weekly/monthly basis* Be responsible for maintaining the car and driver quality by conducting different type of audits (planned/unplanned and mystery audit)* Define driver and operators Olacabs protocol list and its implementation* Work in close co-ordination with the BD and Operations team for day to day operational execution* Device car rating mechanism / audit percentage based on audit outcome* Monitor and work with Dispatch team to ensure only audit 'pass'​ cars are being used for daily Show less

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  RIVIGO

  May 2018 - Oct 2019

  Territory Manager

  Working experience with Rivigo Logistics Pvt Ltd. (Freight team) as a Territory Manager. I am responsible for the supply & demand in my territory and there smooth working. I am dealing with all the transporter, suppliers, booking agents & brokers and maintain a good relationship with them. my platform here is app-based transformation of transport industries. we are changing the behavior of this industries from conventional to tech.•Ensure achievement of growth targets, making sure the supply is stable to make sure the demand request is fulfilled.•Working with the internal operational team, marketing staff, and other managers to increase sales opportunities and thereby maximize revenue for organization.•Planning the growth and development for the city with regards to getting the top supplies & demand account on board. •Demand and supply planning based on the requirement of the market on daily basis.•Meeting with all the potential transporter & suppliers.•Working on demand & supply management.•Team handling of sales associates.•Data analysis and management. Show less

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  Udaan.com

  Oct 2019 - May 2022

  Supply Chain Manager (MPCG)

  Working with Udaan.com (Udaan express team) as a supply chain manager, I am responsible for the city food, fresh vegetable, pharma supply chain requirement in MPCG cities and their last mile delivery smooth operations working, I am dealing & handling all the fleet owners, transporter, vehicle suppliers and maintain a good relationship with them. my company platform here is app-based essential & nonessential delivery service provider company.Roles and Responsibilities1) Plan, manage and evaluate logistics operations liaising with internal stakeholders, suppliers, logistics providers, transportation companies and customers. 2) Planning out and execute onboarding and attaching LCVs & HCVs on Udaan platform from Market/Transporters/fleet owners.3) Training, Documentation and agreement of Fleet owners/Transporters and drivers.4) Data management and Ensuring vehicle reporting, dispatch operations are smooth with aligned performance.5) End to End LM Operations planning, execution & handling.6) Drive, plan and execute best LM cost and commercials.7)Costumer experience & complaint resolution.8)City GMV P&L Planning Show less

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  Porter

  Jun 2022 - Sept 2024

  Category Manager

  - I am working with Porter as a category manager & handling cities growths- Responsible for P&L management of the city ensuring better profitability and growth.- Identify and fulfill supply requirements - Plan supply cluster activity considering the zonal. - City level and seasonal nuances. Identify new channels of acquisition to optimize supply growthand cost of acquisition.- Identify potential growth levers in all the categories - Plan awareness/adoption activities in the citythrough multiple channels (offline + online) for demand growth. Drive Brandingand other various BTL activities for offline brand presence in the city.- Drive growth through better customer lifecycle management. From acquisition toconverting them into quality retention. Plan and execute Demand Cluster Activity for inorganiccustomer acquisition and drive zonal level growth.- Improve overall wallet share of the customers through cross sell and other strategic initiatives.- Enhance customer and partner experience alike.- Conduct and derive insights through competition analysis- Pricing, Demand Strength,Servicequality parameters.- Manage, develop and train the team for excellent performance and process adherence.- Act as a liaison between central and city team members to provide qualitative on-ground feedbackfor the overall better growth of individual categories. Show less

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  Gro Digital Platforms

  Sept 2024 - now

  Cluster Head (MP)