Mohammad Ilyas

Experience

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  Apex IT Services

  Jan 2015 - Dec 2016

  Desktop Support

  • Here I was working with Aircel IT, Andheri East & Shopper stop, Malad West• Maintain ticket updates for all reported incidents.• Ask targeted questions to diagnose problems• Guide users with simple, step-by-step instructions• Installation all basic software as per customer requirement.• Installation & troubleshooting of Windows XP & Windows7/8//10 etc.• Configuration & troubleshooting Mail Related Problem in Outlook Express and Microsoft Outlook Express.

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  Kaizen IT Services Pvt. Ltd.

  May 2017 - Jul 2017

  Desktop Support Engineer

  • Here I was working for Nuvoco Vista Corp. (Formerly known as Lafarge Cement) as a back-up engineer.• Troubleshoot technology issues.• Install and maintain equipment and software.• Ask questions to pinpoint the problem.• Perform remote troubleshooting.• Help new employees set up their workstations.• Maintain and upgrade equipment as needed.• Train new employees to use a company's software and apps.• Test, install and set up application programs on user workstations. Show less

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  Surabhi Solutions & Services

  Jul 2017 - Oct 2018

  IT Support Engineer

  • Here I was working with B A Engineering College, Galudih (JSR)• Address user tickets regarding hardware, software and networking• Walk customers through installing applications and computer peripherals• Ask targeted questions to diagnose problems• Guide users with simple, step-by-step instructions• Conduct remote troubleshooting• Test alternative pathways until you resolve an issue• Record technical issues and solutions in logs• Direct unresolved issues to the next level of support personnel• Follow up with clients to ensure their systems are functional• Help create technical documentation and manuals Show less

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  GS E&C

  Oct 2018 - Apr 2019

  Desktop Support Engineer

  • Here, I was working in KNPC, Kuwait.• Installation all basic software as per customer requirement.• Installation & troubleshooting of Windows XP & Windows7/8/10 etc.• LAN connectivity and troubleshooting.• Sharing folder, sharing device & Printer.• Basic Networking, Map drive, Data sharing.• TCP/IP Configuration, Internet Maintenance.• Cabling, patching, and LAN troubleshooting.• Troubleshooting the Network Related Problem.• Troubleshooting Operating System Related Problem. Show less

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  Image In Services

  May 2019 - Jul 2021

  Desktop Support Engineer

  • Here, I was working with TATA Steel, Jharia Division, Dhanbad.• Maintain ticket updates for all reported incidents.• Provide first contact and problem resolution for customer issues.• Provide timely communication on issue status and resolution.• Install, upgrade, support and troubleshoot for printers, computer hardware.• Performs general preventative maintenance tasks on computers, laptops, printers.• Having knowledge of CCTV Installation and troubleshooting.

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  Team Computers

  Aug 2021 - now

  Senior Engineer (IT)

  • Working at XLRI, Jamshedpur - Euditus Studio. Eruditus collaborate with top universities to make world-class executive education accessible globally.• Provide technical assistance and troubleshooting for desktop computers, laptops and other peripheral devices. Install, configure, and maintain hardware and software components.• Troubleshoot network connectivity issues, both wired and wireless, and assist users in connecting to local area networks (LANs) or virtual private networks (VPNs). Set up and troubleshoot network printers and other network devices.• Support and maintain biometric systems for access control and attendance management.• Install, configure, and maintain hardware and software components.• Perform system updates, patches, and security configurations.• Assist end-users with network connectivity and software application errors.• Handle user account management and password resets.• Maintain accurate documentation of technical procedures and troubleshooting steps.• To respond to all chats/mail from professor and participants and support in webinar related troubleshooting for smooth experience. Show less