John O.

Experience

• 

  Best Buy

  Aug 2021 - Mar 2022

  Customer Experience Specialist (Advisor)
• 

  Apple

  Jul 2023 - now

  • Working with customers, clients, people, and the team to connect, curate, and recommend best solutions• Provide world-class customer service to customers.• Maintain accuracy in all operational duties and transactions.• Deliver renowned customer service aligned with Apple's expectations to go above and beyond• Demonstrate and deliver Product, software, & sales knowledge delivery• Connecting and building relationships with customers to the brand• Providing reliable and concise solutions to customers• Support for clients, consumers, businesses, and team• Provide customized solutions based on each customer's specific needs, including business, education, and creative professionals.• Staying up to date with latest technology, innovations, and ideas Show less -Evaluate test results from daily builds of the macOS, iOS, watchOS, and tvOS operating systems.-Identify new failures and determine root cause through analysis, triage, and collaboration with engineering.-Collaborate in the development of a regression finder script which cuts triage turnaround time in half-Created python script that allows lab team to efficiently keep inventory of every piece of hardware in the building-Utilize internal tools to perform daily triage.-Initialized new program to implement AI/ML in the triaging process.-Developed a UI and Python script that allows the lab team to efficiently keep track of 1,000+ DevBoards, Prototypes, and Form Factor devices. Show less

  • Technical Specialist

    Mar 2022 - now

  • Software Engineer | Core OS Triage Engineer (CE)

    Jul 2023 - Dec 2023