David Smith

Experience

• 

  Honeywell

  Jan 2000 - Nov 2006

  Leader for Honeywell aerospace consumable hardware business. I was responsible for OEM clients such as Boeing, Northrup and Goodrich. Managed a P&L of $77M and a team of 60 working in small distribution centers around the world. JIT (Just in Time). I was responsible for getting hardware to the factory floors at the time of usage. 10,000 parts under management that needed to be delivered to 5 factories around the world. Developed a forecast and distribution strategy to ensure 100% delivery while reducing inventory costs.

  • Program Director

    Jan 2005 - Nov 2006

  • Lead Program Manager

    Jan 2000 - Jan 2005
• 

  Accenture

  Nov 2006 - Oct 2020

  Managed a team of 600 global agents that were performing the back-office functions for a large technology company in Silicon Valley. I was responsible for all Accounts Payables, Accounts Receivables, Record to Report, Procurement Operations and Reporting & Analytics. During my tenure leading this team we were able to implement 30 automation robots and improve quality to 99%. We also reduced costs by 35%. The part that I am most proud of is how we improved the diversity of the team and leadership roles to over 50%. Show less

  • Managing Director

    Aug 2016 - Oct 2020

  • Senior Manager – Acquisition/Transformation Lead

    Aug 2012 - Jul 2016

  • OpEx Lead

    Dec 2011 - Aug 2012

  • Senior Manager – Client Service Delivery Lead

    Nov 2006 - Nov 2011
• 

  Excelerateds2p

  Jan 2021 - Jul 2021

  US Delivery Lead

  Responsible for all delivery for projects in the United States. Managed a team of 14 consultants that focused on maximizing clients' experience with SAP/Ariba technology. Responsibilities:- Support Sales and Upselling efforts for US SAP/Ariba deployments- Acted as lead consultant for complex projects- Point of escalation for senior clients- Manage the morale, development, and performance of the US delivery team- Managed PL for all projects delivered the United States

• 

  Microsoft

  Aug 2021 - now

  Customer Success Account Executive

  Responsibilities Customer RelationshipsCreates a strategic relationship with key stakeholders within large, challenging, and/or complex customer organizations (e.g., tier 1, global, high services volume, high revenue generation, complex transformation, strategic accounts), including the information technology (IT) Directors, Chief Technology Officer (CTO), Chief Information Officer (CIO), and Line of Business (LOB) leaders, as well as technology professionals, to enable quality delivery; sets strategies and goals for expanding customer relationships beyond the current delivery contract owners and seeks out new customer opportunities.Synthesizes and combines various insights across teams and business units, and customer industry regarding business and information technology (IT) objectives, priorities, and strategies for highly prominent and complex customer organization (e.g., tier 1) in order to develop and manage the delivery of a comprehensive delivery plan, and leverages proficiency to coach others to do the same. Communicates current view of delivery to customer executives on regular cadence.Drives the case for change to help customers evolve their information technology (IT) maturity, drives productive use of Microsoft products, and enables and supports IT to make the business more effective; presents the strategic business and technical need for change, as well as insights from competitors. Internal Relationships and CoordinationDevelops standards and best practices for connecting opportunities, questions, and/or issues from the most prominent and/or challenging customer organizations with complex internal Microsoft technical/sales teams; orchestrates teams to address, using a breadth of technical knowledge to identify a broad set of internal teams in complex or unique customer situations. Coordinates with internal teams to establish accountabilities to drive customer outcomes. Show less