Brandon Luis O.

Experience

• 

  Mount Airy Casino Resort

  May 2015 - Dec 2018

  Supervisor/Junior Sous Chef

  Collaborated with front of the house management team to ensure my team and I were informed on upcoming marketing events and sales numbers. That data was placed in an excel spreadsheet and compared with sales made in previous years and sent into marketing to develop strategies for improvement. Had the lowest turnover rate by keeping staff members engaged and in the know with coming events through meetings rewards and freedom to choose job posts once a week.Required to present food in a pleasing manner using appropriate garnishes and plating techniques.Responsible for 15 employees and their job assignments, As well as scheduling, menu building, and inventory/Purchasing using Microsoft office 365, Chronos, & company PO's . Was also responsible for staffing my department and coordinating with HR. Responsible for properly documenting and organizing all incidents and events to staff and team members through emails and logs. Show less

• 

  Martz Bus

  Dec 2018 - Dec 2019

  Customer Service Representative, Sales Rep, Porter

  Responsible for providing Excellent customer service to customers while portingRequired to have great knowledge of ticket bundles to fit each of the customers customs needs.Required to report and document all sales made to management.Need to follow up with clients via surveys or building a rapport and asking for their input on their bundles to try to customize their experience as best as possibleMemorization of bus stops were an essential part of making the best sales possible for clients. Show less

• 

  Securitas Security Services USA, Inc.

  Jun 2020 - Aug 2023

  Flex Officer

  *Top Performer in several job posts. Cross-Trained across 3 Sanofi/ Vaxserve Sites*Demonstrate versatility and adaptability by cross-training in multiple roles, including Access Control/Badging, Admin/Reception, Patrol, and Traffic/Truck Inspector, across three company sites. Proactively invested in professional growth and development to support the company's evolving needs.Supervise a team of 10 employees, while working in the SOC. Effectively guiding officers in their job duties, fill scheduling gaps, to ensure efficient staffing. Utilizing strong leadership skills and empathy, resulting in a highly productive team.Respond & or dispatch officers to facilities or equipment in alarm for investigation, then decide how to then respond.Patrol site and ensure building and areas are secure and following the alarm parameters we set.Perform radio checks with officers and 911 dispatch to ensure systems are functioning properly.Do hourly welfare checks on officers across different site to ensure everything is running smoothly. Successfully troubleshoot/monitor equipment by conducting thorough device status check on loops and clusters and maintaining detailed electronic and written logs. Escalate unresolved issues to the appropriate parties and generated tickets using the ServiceNow ticketing system.Provide exceptional and prompt customer service to all clients contacting the SOC call center or Emergency Hotline, effectively dispatching the necessary parties to address their needs.Investigate hazards or strange occurrences for correction or follow up.Assist the police with incidents that occur on site or on property.Effectively monitor and secure over 500 acres of company property, as well as valuable products stored in chillers and freezers, through the use of camera equipment, and various alarming systems. Show less

• 

  PC Doctor

  Mar 2023 - Aug 2023

  Computer Repair Technician

  Responsible for building, maintaining, and selling computer equipment in store. When faulty equipment is brought to us by our clients, we use our troubleshooting abilities to find the root cause of the issues and begin repairs. Day to day operations consist of swapping faulty hardware or software with newer versions, data recovery/ transfer, maintaining OS and entire IT infrastructure. We also check for malware and viruses and remove them using various service management Tools. We refurbish or decommission donated equipment and use what is salvageable after being tested for quality, and the rest is scrapped. We assist in password reseting, as well as reimaging computers. Lastly, we take inventory of stocks using Excel spreadsheets, pass it along to management, and order the appropriate items for restock. Show less

• 

  MediaNews Group

  Aug 2023 - now

  IT Support Specialist

  Support 300+ users using Mojo tickets system, connect wise for remoting in, and RDP and anyconnect to name a few.Onboard new employees using Google workspace, ensuring they are set up with DUO MFA, and kindly guide them into making a secure password enforced by group policy. As well as drive security compliance by ensuring end users complete security training during onboarding and have endpoint protection.Provision & configure the proper equipment necessary so that the clients can have what they need to perform their job dutiesRelay technical information to non-technical users.Perform Hardware replacements or upgrades when necessary.Increased security awareness and decreased possible attack vectors by 10% by performing department audits using data analysis and patch management.Responsible for pushing software updates to all end users in a timely fashion to ensure we are up to date on patches.Parse through and monitor event viewer for possible threats Show less