
Chi Le Phan

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About me
Agile Project Manager | Certified Professional Scrum Master | Project Management
Education

MCI Solutions
2016 - 2017BSB61015 Adv Dip in Leadership & Management Leadership & ManagementNational course code: BSB61015This diploma is recommended to improve the skillset for positions such as:• Managing the work of others• Overseeing projects• Managing finances• Leading organisational change• Risk management• Strategic planning

Woolworths Group
2022 - 2022Agile Team Facilitator (ATF) Scrum / Agile FrameworkIn-house Agile Team Facilitator training which complemented the Scrum Master training, and provided more specific context on the Scrum framework & how Agile is applied in Woolworths Group

University of Technology Sydney
2016 - 2017TAE40110 Cert IV in Training & Assessment EDUCATIONNationally Recognised, the TAE40110 Certificate IV in Training and Assessment will provide the critical skills and knowledge for professionals working in Vocational Education & Training, workplace training and assessing, and Learning and Development. The modules of this course include: Train the Trainer, Program Design, Workplace Assessment, and LLN (Language, Literacy, and Numeracy skills).

University of Sydney
2005 - 2010Bachelor’s Degree Arts/ Education (Secondary: Humanities & Social Sciences)A combined undergraduate double Degree, which qualified one to teach English (literature and ESL) and Social Sciences in high schools (grades 7-10). Course also involves a 6 week internship at a secondary school in 5th year.

TAFE
2007 - 2007Cert III in Retail Operations Customer Service/ RetailThis qualification provides the skills and knowledge for an individual to be competent in retail operations. Work would be undertaken in various retail store settings, such as specialty stores, supermarkets, department stores and retail fast food outlets.This qualification is suitable for an Australian Apprenticeship pathway.
Experience

Teachers Health
Aug 2010 - May 2021Scrum Master, Delivery Lead, Project Coordination, Stakeholder Management
Continuous Improvement Co-ordinator (Claims) & Scrum Master
Aug 2016 - May 2021Team Leader - Ancillary Claims & Member Care Centre
Aug 2014 - Aug 2016People & Learning Officer (Secondment)
Jul 2014 - Aug 2014Health Insurance Services Officer
Aug 2010 - Jul 2014

Schindler Lifts Australia Pty Limited
Feb 2016 - Jul 2016Customer Service Representative (Casual)In conjunction with my full-time role at Teachers Health Fund, I was employed at Schindler Group for 6 months as a Customer Service Representative on a casual basis. I was rostered to work on the weekend and some weeknights. As part of my role, we are required to use SAP and Lotus Notes.

Woolworths Group
May 2021 - nowManaging various projects across Woolworths Group • E2E Workforce Enablement• Agile Project Manager• Professional Scrum Master• Program Management• Project Delivery • Process Delivery Lead / Associate Project Manager• Agile Team Facilitator (Scrum Master)
Project Manager | Group Enablement
Apr 2024 - nowProject Manager | Culture & People
Jan 2023 - nowAssociate Project Manager & Scrum Master | Culture & People
May 2021 - Jan 2023
Licenses & Certifications
- View certificate

Professional Scrum Master™ I (PSM I)
Scrum.orgMar 2023
Languages
- enEnglish
- viVietnamese
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