Kritika Kamat

Experience

• 

  Sun-N-Sand Hotels Pvt. Ltd

  Jun 2012 - Jan 2013

  Front Office Executive

  front office n guest relation

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  GVK

  Oct 2013 - Sept 2014

  Customer Care Executive

  Assisted passengers with queries, coordinated between the passengers and the airport management to get passengers through terminals quickly & safely, Coordinated with the associate facilities, various airline offices to ensure smooth functioning of established processes – especially for pre-board checking procedures, Have been rewarded and recognized for going out of the way to help passengers, Responsible for various MIS reports for tracking issues, issue resolution, in & around the airport, count the facilities provided and use the data for quality improvement. Show less

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  Convergys

  Sept 2014 - Apr 2015

  Telecommunications

  Handled technical queries and other escalated calls from end users in USA and Canada, Supported other teams with technical queries and respond to customer queries over email, call and in-person, Responsible for mentoring and monitoring new joinees, Responsible for various MIS reports to track number of issues resolved per individual and also at a team level and to understand the number of upsells per month, Handled up-selling various products to customers, Was recognized as the “Performer of the month” for 3 consecutive months Show less

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  Fitternity

  Aug 2015 - Jul 2016

  Customer Experience Manager

  Responsible for handling technical queries from clients, Responsible for mentoring and monitoring new joiners and trainees, Collaborate, manage and work with vendors with required information, Responsible for generating MIS reports regarding customer enrollments under various categories and use it for tracking sales, number of services soled/availed, quality improvement and marketing purposes, Sell newly launched and other programs memberships to customers, Work with the Digital Marketing team with data and feedback of campaigns along with suggestions to refine marketing and come up with new ideas Show less

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  ALEXIS HOSPITAL

  Nov 2016 - Apr 2017

  Sr. CRE

  Dealing with customers, respond promptly to customer inquiries, handle and resolve customer complaints, Obtain and evaluate all relevant information to handle product and service inquiries provide pricing and delivery information, Perform customer verifications, set up new customer accounts, process orders, forms, applications and requests, Organize workflow to meet customer timeframes, Direct requests and unresolved issues to the designated resource, Keep records of customer interactions and transactions, record details of inquiries, comments and complaints, record details of actions taken, Prepare and distribute customer activity reports, maintain customer databases, manage administration, Communicate and coordinate with internal departments, follow up on customer interactions, Provide feedback on the efficiency of the customer service process, Insurance approvals and acceptance, Additionally managed 20 junior executives placed under my charge. Show less

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  ZULEKHA HOSPITAL

  Jun 2017 - Jul 2018

  Customer Relationship Management Executive

  Dealing with customers, respond promptly to customer inquiries, handle and resolve customer complaints, Obtain and evaluate all relevant information to handle product and service inquiries provide pricing and delivery information, Perform customer verifications, set up new customer accounts, process orders, forms, applications and requests, Organize workflow to meet customer timeframes, Direct requests and unresolved issues to the designated resource, Keep records of customer interactions and transactions, record details of inquiries, comments and complaints, record details of actions taken, Prepare and distribute customer activity reports, maintain customer databases, manage administration, Communicate and coordinate with internal departments, follow up on customer interactions, Provide feedback on the efficiency of the customer service process, Insurance approvals and acceptance. Show less

• 

  Shriram Properties Ltd

  Aug 2018 - Aug 2020

  Sr Executive- Customer on Boarding
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  Century Real Estate Holdings Pvt Ltd

  Oct 2020 - now

  • Manager - CRM

    Apr 2024 - now

  • Deputy Manager CRM

    Apr 2022 - Jun 2024

  • Assistant Manager CRM

    Oct 2020 - Apr 2022