Charly Desmet

Experience

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  A2B

  Jun 2006 - Jul 2006

  IT Technician

  Hardware and software updates. Repairs.

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  Faculté des Métiers de la Chambre de Commerce et de l'Industrie

  Jul 2008 - Sept 2008

  IT Support Technician

  Hardware updates, software updates, maintenance and repairs.Team coordination and help-desk.

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  Faculté des Métiers de la Chambre de Commerce et de l'Industrie de l'EssonneIT

  Jul 2009 - Aug 2009

  IT Support Technician

  Hardware updates, software updates, maintenance and repairs.Team coordination and help-desk.

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  Faculté des Métiers de la Chambre de Commerce de l'Essonne

  Jul 2010 - Aug 2010

  IT Support Technician

  Hardware updates, software updates, maintenance and repairs.Team coordination and help-desk.

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  Sodandy

  Oct 2011 - Sept 2017

  Web Editor

  I'm in charge of the DandyDriver section.

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  Junior ISIT

  Feb 2013 - Feb 2014

  Head of Communications

  My job was to develop the communication strategy and the communication medium of Junior ISIT.Exemples: Powerpoints, posters, business cards, greeting cards, web pages, events...

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  CCFD-Terre Solidaire

  Apr 2013 - Apr 2013

  Interpreter

  During this 10 days mission, I was in charge of interpreting José Luis Aguilar, head of Kuchub'Al, a Guatemalan association.

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  TOTAL

  Jun 2013 - Jul 2015

  I was asked to create a user community on Total's new intranet (SharePoint 2013) following the Communicators' network Core Group recommendations. This community had to display all the documents that were on our former Sharepoint site (on which I used to work too), be displayed on our new intranet, display news and host the 780+ communicators of Total. First, I was in charge of building the site and then in charge of the Community Management.Moreover I was asked to join the expertise group in charge of user training and support for the new intranet launching events on several La Défense sites. Show less

  • Community Manager

    Oct 2014 - Jul 2015

  • Community/Network Management (Assistant)

    Jun 2013 - Oct 2014
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  IDTGV

  Aug 2015 - Dec 2015

  Software Functions Test Consultant

  As a Consultant at S'Team Management (Devoteam )I was on a mission at iDTGV to help with an a upgrade Ouigo's operational communication tool.As such, the tasks included writing and running functional acceptance tests (Acceptance , Non-regression tests , End-to-end ), building realistic data sets, etc ... As I was working the all project teams, I was required to give feedback on the quality of the functional and technical specifications of the tool.

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  S'team Management

  Aug 2015 - Jan 2019

  Communications & Change Management Consultant

  In addition to client missions, I worked on various internal projects within S'Team Management, such as:- Co-creation and co-animation of training sessions on Change Management and a community on this topic- Help in the recruitment of change management profiles- Sponsoring newcomers- Translation (FR-> EN) of internal documents- Customer presentationsClients : iDTGV (SNCF), Alstom, GRDFS'Team Management is a "start-up" minded structure created in 2012 which is part of the Devoteam Group. It can count on a turnover of € 16.2 million and a workforce of 200 employees. The company is an expert in the sectors of Business Analysis, Quality, Project Management and Digital. S'Team Management promotes transparency to its employees, a core value of this booming entity. Show less

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  Alstom

  Dec 2015 - Oct 2017

  Communication and Change Management Consultant

  As a consultant at S'Team Management (Devoteam)I'm on a mission at Alstom to provide expertise in the areas of communication and change management in a business transformation context (sale of energy activities and assets to General Electric) and overhaul of its tools. As such, I work in the IS&T department (Information, System & Technology).I also work on communication and community management tasks.

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  GRDF

  Oct 2017 - Dec 2018

  Communications & Change Management Consultant

  As a consultant at S'Team Management (Devoteam), I joined the iChange Team, which works within the IT Department of GRDF.The goal of the iChange Team is to guide users through their projects by generating adherence to change and to ensure a proper use of new tools. Its main goal though, is to take into account the needs on the field and of the collaborators.

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  Société Générale

  Jan 2019 - Sept 2019

  Communications & Change Management Consultant
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  World of Digits

  Jan 2019 - Sept 2019

  Communications & Change Management Consultant
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  KPMG France

  Sept 2019 - Aug 2021

  Change Management & Digital Communications Project Manager

  Defining the strategy of tomorrow’s Intranet (SharePoint) Video use strategyCommunity ManagementManagement : 1 person

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  UpSlide

  Aug 2021 - Aug 2022

  Project & Adoption Lead

  Implementing a tech solution (SaaS B2B) for large international accounts (up to 1,000+ users)Technical setup, solution building, project management, and delivery of the solution with clients’ teams (C-Levels, IT, business teams, marketing and communications, end-users)Defining and implementing change management, engagement, and communication plansUser onboarding and training (3 languages, on-site and remote)Long-term client follow-up, usage KPI monitoring, success actions implementationTeam management: 1 Content Manager + Change Management consultants Show less

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  Sprinklr

  Feb 2023 - now

  Lead Project Manager

  Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.- Own and manage a portfolio of up to 12 accounts (project scope, change control process, risk/issue migitation, timeline, budget, resources, forecast, KPI...) in EMEA.- Main customer point of contact from contract signature to final delivery- Operational team management Show less