Melissa Kreuser

Experience

• 

  Pavilion Bar & Grill

  Jan 2003 - Jan 2005

  Assistant Manager/Bartender/Server

  Responsible for front & back of the house operations. Serving in dining and bar area as well as set up for large banquets/weddings and social functions in the conference center. High level of customer service with a goal of 100% customer satisfaction.

• 

  Mystic Lake Casino Hotel

  Feb 2005 - May 2005

  Hospitality Office Clerk

  Involved in all Hotel promotions through Mystic Lake Casino. Responsible for hotel guest check-in/check-out, presentation of "comps" and awards to players club members, and execution of high level customer service. Worked on casino floor, as well as the hotel front desk.

• 

  American Family Insurance

  Jun 2005 - now

  - Responsible for maintaining and servicing all client policies (additions, changes, corrections)- Responsible for all Marketing material for current clients and prospects (Social Media, Prospecting, Local Media - Internal & External Marketing)- High level of professionalism and organization - Involved in agency's goal to provide exceptional service to new clients and gain new business each month- Overall knowledge for all products offered by company to assist any insured's needs (auto, home, life, commercial) Show less

  • Agent

    Sept 2012 - now

  • Licensed Representative - Office Manager

    Jun 2005 - Aug 2012