Maher Hasan MEng, P2P, PSM I, PSPO I

Customer Service Supervisor

418 followers

London Area, United Kingdom

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Timeline
About me
Product Manager
Education
- The Interaction Design Foundation
  2020 - 2020
  UX Design
  https://www.interaction-design.org/maher-hasan
- University of Sussex
  2016 - 2017
  PGCE Science Physics
- Queen Mary University of London
  2009 - 2013
  Master's degree Mechanical Engineering First Class (Hons)
  • Third year Individual project: Methods of improving the design an existing Mock Cardiovascular System (MCR).• Lead designer for award winning (QM Innovation fund) fourth year group design project: Development of an autonomous miniature and wireless robotic device for gastrointestinal tract screening (Active Capsule Endoscopy).• Specialised master’s degree in product development and engineering design.
Experience
- Sainsbury's
  Jul 2009 - Sept 2012
  Customer Service Supervisor
- Queen Mary University of London
  Jun 2013 - Mar 2014
  Research Design Engineer
  Lead product designer continuing research from masters project after winning QM Innovationfund for patent pending design.
- Hasan Travel & Tours
  Apr 2014 - Jul 2017
  Product manager of company rebrand and relaunch of services including the development ofdigital products to enhance company profile.
  - Digital Marketing Director
    Jan 2015 - Jul 2017
  - Sales Customer Service Manager
    Apr 2014 - Jan 2015
- BookUmrah.com
  Jan 2016 - Apr 2020
  Product Manager
  Product owner of online travel agency platform managing change through the fulllifecycle of the product from concept to delivery. Gained nomination as a finalist for the ‘BestTechnology Provider’ at the 2019 CBUK Hajj awards.
- Study Support
  Jul 2018 - now
  Founder
  Co-founder of a weekend school delivering national curriculum education to school children.Product owner and service designer, defining business roadmap, key deliverables andmanaging product backlog in an developing educational management system.
- Hasan Travel & Tours
  Dec 2018 - Nov 2019
  Product Manager
  Service designer & logistics manager for the 2019 Hajj & Umrah tour packages and achievingthe ‘Best UK Umrah Tour Operator’ at the 2019 CBUK Hajj awards.
- Agile Business Consortium
  Apr 2021 - now
  Platform Lead
  Digital Transformation Lead
Licenses & Certifications
- Information Visualization: Getting Dashboards Right
  The Interaction Design Foundation
  Jun 2020
  View certificate
- Accessibility: How to Design for All
  The Interaction Design Foundation
  Jun 2020
  View certificate
- User Research – Methods and Best Practices
  The Interaction Design Foundation
  Jun 2020
  View certificate
- Gestalt Psychology and Web Design: The Ultimate Guide
  The Interaction Design Foundation
  Jun 2020
  View certificate
- Get Your Product Used: Adoption and Appropriation
  The Interaction Design Foundation
  Jun 2020
  View certificate
- PRINCE2 Foundation certificate
  PeopleCert
  Jun 2020
- PRINCE2 Registered Practitioner
  PeopleCert
  Jun 2020
- Information Visualization
  The Interaction Design Foundation
  Jun 2020
  View certificate
- Conducting Usability Testing
  The Interaction Design Foundation
  Jun 2020
  View certificate
- Design Thinking: The Beginner’s Guide
  The Interaction Design Foundation
  Jun 2020
  View certificate
- The Ultimate Guide to Visual Perception and Design
  The Interaction Design Foundation
  Jun 2020
  View certificate
- UX Management: Strategy and Tactics
  The Interaction Design Foundation
  Jun 2020
  View certificate
- User Experience: The Beginner’s Guide
  The Interaction Design Foundation
  Jun 2020
  View certificate
- Human-Computer Interaction - HCI
  The Interaction Design Foundation
  Jun 2020
  View certificate
- Safer Recruitment
  The CPD Certification Service
  Jul 2017
- Design Sprint Masterclass
  AJ&Smart
  Dec 2020
- Mobile User Experience (UX) Design
  The Interaction Design Foundation
  May 2020
  View certificate
- Professional Scrum Master I (PSM I)
  Scrum.org
  Jan 2021
  View certificate
- Emotional Design — How to Make Products People Will Love
  The Interaction Design Foundation
  Jun 2020
  View certificate
- Professional Scrum Product Owner I (PSPO I)
  Scrum.org
  Jan 2021
  View certificate