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Malcolm A. Taylor

Malcolm A. Taylor

Quality Assurance Specialist

Followers of Malcolm A. Taylor226 followers
location of Malcolm A. TaylorHomestead, Florida, United States

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  • Timeline

  • About me

    Wireless Telecom Professional | Vendor Management | Global Team Leader | Data Analysis & Project Management Expert | Award-Winning Performance & Solutions Specialist

  • Education

    • Miami Dade College

      -
      Bachelor's degree Operations Management and Supervision

    • Miami Dade College

      -
      Associate's degree Accounting

  • Experience

    • PRC, LLC

      Oct 2005 - Oct 2010
      Quality Assurance Specialist

    • IQor

      Nov 2010 - Apr 2019
      Customer Solutions Manager

    • T-Mobile

      Apr 2019 - Nov 2023
      Business Support Manager

    • Zillow

      Nov 2023 - now
      Process Improvement Consultant

      Utilizes data-driven approaches to tackle business challenges and enhance partner experienceLeads Support Enablement and Operational programs to boost efficiency, revenue, and client satisfactionCollaborates across departments to identify and implement improvements in operational functionality and deliveryDrives automation and efficiency enhancements in Rentals processes, communicating needs to product development teams for further optimization

  • Licenses & Certifications