Nguyen Nhung

Experience

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  Kovi Trade Co,, Ltd

  Jan 2008 - Dec 2009

  Personal Assistant to General Manager cum Human Resource Officer

  Office Admin and Secretarial Duties• Synthesize information and follow up work schedule for the General Manager; inform the work schedule to relevant individuals/departments; • Arrange work schedule, meeting schedule, business trip for the General Manager: visa, booking flights, accommodation, transportation, restaurants if any; • Record and take the meeting minutes for management and operation purposes; • Translate, draft, and handle documents as per the request of General Manager; • Manage office equipment and security in overall;• Coordination on preparing of new employees’ necessity such as uniform, printing of name cards & name tag, create of e-mails, allocation of company vehicle etc…Human Resource Role• Be in charge of screening records, arranging interviews, checking references, and ensuring the selection of the right people in accordance with company’s recruitment process; • Ensure employees’ full profile in accordance with company’s regulation; • Conduct Orientation Training following Kovi’s Training curriculum for new staff members. Achievement:Be the youngest and most proactive member in the company. Show less

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  JAPFA COMFEED VIETNAM

  Dec 2009 - Dec 2011

  Board of Management Secretary cum HR Support

  Secretarial Role• Translate and edit economic, technical and legal documents on the request of Board of Management; • Prepare internal and external documents as required for BOM;• Be responsible for the interpretation in meetings/working sections of Directors; • Serve as recorder for meetings and draft Minutes as needed • Serve as first point of contact for people interested in getting in touch with the BOM; • Liaise with division heads and managers of other departments• Provide administrative and secretarial support for Board of Directors (message communication, contract preparation, meeting coordination, arrangement of appointments, travel arrangements, general executive secretarial duties)HR Support Role• Follow up with recruitment team on the offering process, and coordinate the communication with new foreign consultants, including but not limited to welcome email, guidance on pre-arrival tasks, guidance on work permit and visa application documents, collection of documents for work permit/visa purpose, hotel and pickup arrangement; • Be in charge of leave balance during a year for all consultants; • Assist in recruitment process including advertising recruitment, screening resumes, interview, … according to Company manpower requirements; • Calculate travel allowance, monitoring annual leave and monthly attendance records of foreign experts for payroll processing; • Undertake registration, update and calculate social insurance and medical insurance for office staffs; • Apply visas, work permit, Vietnam residence card for foreigner employees who come from different countries such as America, Canada, Australia, Indonesia, ….; • Maintain a good relationship with Government organizations for the effective works.Achievement:Built up successfully the good relationship with senior government officers to finish the tasks done. Show less

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  British Council

  Dec 2011 - Jan 2020

  Sales & Service Customer Management Role• Meet and exceed all sales targets and KPIs as set out by the organisation; • Answer all calls within 45 seconds with a polite and pleasant manner according to corporate telephone standards e.g. call greeting, call handling, and call closing; • Generate and/or raise interest level of the prospect with the intention of inviting him/her to the centre for a face-to-face consultation with the English Services Consultant; • Follow up on prospects to remind them of the consultation appointments made.Administration Role• Develop a deep understanding of British Council programs and course curriculum; • Do administrative duties in support of the team’s operation, as designated by Line Manager;• Provide participation and/or provide support in all sales and marketing events (in or out of the centre) with the purpose of creating awareness and generating leads for the centre. Line Management Role• All helpers are managed to corporate performance management standards• Cover for staff absence is ensured by other team members or helpers.Achievement:Decreased the AHR (Average Handling Rate) from 4.15 minutes to 3.01 minutes per call to increase the efficiency on the first month of working. Show less • Assist in performance management processes;• Support the management of disciplinary and grievance issues;• Review employment and working conditions to ensure legal compliance;• Perform administrative tasks;• Oversee employee health and safety procedures;• Organize and manage new employee orientation, on-boarding, and training programs;• Contact applicant’s references;• Perform criminal background checks required by company;• Answer employee questions and address employee concerns;• Review procedures for employee safety, welfare, wellness and health;• Monitor and maintain office equipment, inventory supplies; orders replacement supplies as needed;• Create, update, and maintain personnel records, financial records, and other records and databases;• Monitor and control of all circulars, regulations and announcements received from authority and government;• Be responsible for management of Learning & Development of all helpers of Examination Unit Team in Hanoi including managing learning budget (100.000.000 VND/per year) and internal learning programs (around 30 courses per year) including but not limited to Counselor Workshop, Refresh Training workshop, Introduction to Newcomers, etc…;• Facilitate soft skills training programs such as Creating Client Connections, Presentation Skills, Managing Yourself and Your Time, Delivering Excellent Services, How to deal with Complaints, How to create a work-life balance, Written Communication Skill, Teamwork Skill, Influencing skill, Problem-solving skill, ….;• Manage logistical preparations, draft and dispatch of instruction letters, timetables and results to candidates, agents, schools, teachers as required; • Manage security and storage of all examination documentations; • Provide logistic arrangements for venue and venue staff in the delivery of examination activity in Hanoi and other provinces in the North of Vietnam;• Apply Exams organization permit for IELTS tests in provinces. Show less

  • Telesales Executive - Service Customer Management Unit

    Dec 2018 - Jan 2020

  • Exams Service Assistant - in charge of Operation - Examination Unit

    Dec 2011 - Dec 2018
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  Talentnet Corporation

  Jan 2020 - Oct 2020

  ESS Senior Consultant

  • Work with both international and local client companies to conduct recruitment orders for junior to middle levels; conduct market mapping in the industries of education, construction, pharmaceuticals, medical devices, agriculture (animal feed, animal health), energy (oil, gas, thermoelectric), garment textile, ….• Seek for advice and guidelines of the team leaders from the beginning in client meetings and client’s expectation management; • Independently manage the projects of recruitment & assessment for junior to middle levels; • Be accountable for maintaining and developing candidate pool which will be developed through networking, advertising, referrals; • Search resumes, screen candidates, conduct interviews, prepare candidates shortlists, assist employment process for clients; • Ensure all the candidate profiles sent out to the clients have detailed and useful assessment information of the candidates; • Schedule interviews between clients and candidates as appropriate; • Follow up after interviews with both clients and candidates, provide feedback to candidates and confirm next steps; • Prepare content for recruitment ads and be in responsible for having advertisements posted on the internet (or print media)Achievement:Signed 2 ESS contracts during the first month of working and increased the conversion rate from referrals, leads and cold calls from 10% to 15% after 3 months. Show less

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  Yakson Beauty Vietnam

  Oct 2020 - Apr 2021

  Customer Service Manager

  • Improve customer service experience and create engaged customers to increase customer retention;• Take ownership of customers issues and follow problems through to resolution;• Develop service procedures, policies and standards;• Keep accurate records and document customer service actions and discussions;• Analyse statistics and compile accurate reports;• Recruit, mentor and develop customer service staffs and nurture an environment where they can excel through encouragement and empowerment;• Keep ahead of industry’s developments and apply best practices to areas of improvement;• Control resources and utilise assets to achieve qualitative and quantitative targets;• Adhere to and manage the approved budget;• Maintain an orderly workflow according to priorities. Show less

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  Smart Shirts Knitting Garments Manufacturing

  Apr 2021 - now

  HR & Admin Supervisor for Hanoi Representative Office

  • Be responsible for performing HR-related duties on a professional level in the following HR functional areas: benefits administration, employee relations, performance management, onboarding, policy implementation, recruitment/employment, and employment law compliance. • Administers various human resource plans and procedures for all company personnel allocated in Hanoi office; assists in the development and implementation of employee handbook and personnel policies and procedures, in conjunction with senior management. • Performs benefits administration to include claims resolution, change reporting, approving invoices for payment and communicating benefit information to employees. • Conducts recruitment efforts; conducts new-employee orientations; monitors career-pathing program.• Maintains company organization charts and the employee directory. • Maintains compliance with regional/statutory regulations concerning employment.• Responsible for management of the office location, which includes but not limited to managing repairs, tenant issues, etc. • Supervises the maintenance of office equipment, including copier, fax machine, etc. • Responsible for the facilities day-to-day operations (such as distributing building access keys and back-up to security access cards, etc.) • Supervises and coordinates overall administrative and office activities.• Supervises the maintenance and alteration of office areas and equipment, as well as layout, arrangement, and housekeeping of office facilities. • Coordinates/Negotiates the purchase of office supplies and furniture, office equipment, etc., for the entire staff in accordance with company purchasing policies and budgetary restrictions. • Participates as needed in special department projects. Achievements:Set up new Hanoi Office with full staffs and office facilities within 3 months, bring passion to the office and offer up new ideas and programs for Office policies and Employee Relations Show less