Mariana Bertelli

Experience

• 

  Medley Indústria Farmacêutica

  Feb 2015 - Aug 2017

  Receptionist

  · Responsible for answering calls and dealing with general enquiries.· Greeting clients, vendors and visitors on the front desk.· Receive and sort daily mail/deliveries/couriers.· Maintain security by following procedures and controlling access (monitor logbook, issue visitor badges).· Update appointment calendars and setting up meeting rooms.

• 

  Amazon

  Oct 2018 - Apr 2021

  Catalog Quality Associate

  · Quality assurance for product database on the platform, to ensure an optimal navigation experience for the customers in accordance with content standards· Ensured the correct visualization of content and catalog functionality by validating page elements such as links, brand names and product features· Compiled data to highlight trends and patterns from audit results· Contributed to root cause analysis in escalation management· Collaborated with cross functional teams to identify areas for process improvement and implemented solutions to optimize efficiency· Regularly participated in content creation projects and other ad hoc tasks· Carried out training duties and supervision of trainee staff Show less

• 

  TikTok

  Jul 2022 - Feb 2024

  Content Management Specialist

  · Ensured a safe, relevant and engaging platform experience reviewing sensitive content including videos, chats, user profiles to ensure they abide by our community guidelines and promptly escalating any trending content and/or high-risk issues· Exceeded operational targets with a consistent ≥97% accuracy rate and ≥1000 daily content submissions reviewed across all projects· Developed, maintained, and implemented community content security standards · Engaged in the improvement and operation strategies of content management system · Coordinated with supervising departments to timely deal with contents violating the community regulation, and to update operation standards Show less

• 

  Global Overview

  Feb 2024 - now

  Account Manager