Assad Abbas

Experience

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  ZTE Corporation

  Sept 2011 - May 2012

  Customer Support Engineer - RF Optimization

  To assist the senior optimization engineers in KPI optimizationTo provide basic training of ZTE software related to the equipment associated with the projectTo answer any query of customer regarding ZTE systems/software within 3 hoursTo coordinate with the R & D team of ZTE in Pakistan and China, in case the customer needs a detailed technical explanation

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  Terumo Medical Corporation

  Jun 2012 - May 2018

  Sales and Field Support Engineer

  Responsible for the Sales and Service for medical devices used particularly in the field of Nursing, Interventional Radiology, Interventional Cardiology, Cardiac Surgery, Vascular Surgery and Non-Invasive surgery techniques. My job was a mixture of Sales & Marketing activities along with providing technical support and services to the customers/clients using our company's equipment. My other responsibilities included: Providing Pre-sales support for all the equipmentStudying RFPs in details and preparing quotations and proposals as per the customer requirementsMeeting end users and technical support team of customer to fully understand the requirementsCarrying out presentations for the customerCarrying out the installation and commissioning of all the equipmentCarrying out user trainings for the customerCompleting all the necessary documentations required by the customer at the time of installation/commissioning to ensure their compliance with accreditation policiesCarrying out testing and calibration of newly repaired equipmentProviding service in case of any malfunctioning reportedScheduling and then carrying out the periodic preventive maintenanceCarrying out all the service activities in company's workshop or customer’s maintenance departmentUpgrading the software versions of equipment, whenever neededCommunicating the market feedback or technical issues to the R&D team in Japan Show less

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  IBM

  Sept 2018 - now

  Line manager for a team of 16-20 individuals and managing their roster to support a mission critical environment with a 24 x 7 coverageMentoring and coaching the team to help them upskill and support career progressionManaging the planning and execution phase of various simultaneous projects with multiple stakeholdersWorking closely with APAC leadership to support the operational requirement at multiple Datacenters across the globeAnalyze workflows and established priorities for daily operations.Review program plans to develop and coordinate activities.Control operational IT budget and expenditures within department parametersExamine metrics and prepare DC projects progress reports.Review and approve project plans prior to implementation Show less Leading a team of Data Center Engineers/Technicians during daily operations and planned projects.Carrying out necessary trainings for junior team membersWorking with Datacenter Operations management to ensure smooth flow of ongoing projects.Using tools like Jira, Trello and ServiceNow to ensure accurate and timely delivery of projects and customer satisfaction.Working with Asset Management to meet the customer requirement by planning the inventory of devices and components.Provide remote assistance to global DC teams in case of outage/incidents.Planning layout and design of future Datacenter rows/expansion.Coordinating with the data center provider's team to schedule and smoothly carry out the planned maintenances in the data center.Working with Network engineering teams to troubleshoot networking problems by deep diving into issues related to DHCP servers, DNS servers and TCP/IP protocol. Show less In addition to the responsibilities as Data Center Engineer - Infrastructure, I undertook the following responsibilities.Understanding the different steps of internal provisioning process and using that knowledge to fix issues encountered during provisioning of customer bare metals and cloud.Monitoring and troubleshooting the cloud instance provisions to meet their SLA.Monitoring and troubleshooting new provisions, OS installations, OS reload and other operations on different operating systems using IPMI and other remote monitoring tools. Deployment of Layer 2 and 3 networking equipment.Using CLI & GUI to fix OS and Networking related issues for different types of OS.Deployment and configuration of equipment like firewalls, load balancers, routers etc.Working closely with Asset Management (Inventory) department to ensure smooth operations. Show less Rack, build, cable, configure, and provision servers as per the customer order and internal provisioning system of the company and meeting the defined SLA.Working in a 24/7 operations environment on different shifts.Working closely with Asset Management (Inventory) department to ensure smooth operations.Carrying out detailed walkthroughs of DC and looking for visual and audible alerts.Carrying out general troubleshooting of servers and different components.Managing power, ethernet and fiber cable bundling in effective and traceable pattern.Coordinating with facilities team in case of a power outage or temperature rising issue.Troubleshoot, test, quality assurance of server hardware and keep them ready for provisioning in case customer drops an order.Install, test, and label cables and fibers using standard data center protocols and using cable management systems.Working on short term projects within DC such as expansion of server room, components audit etc.Carrying out maintenance activities within the DC in case of any equipment malfunctioning. Show less

  • Data Center Operations Manager

    Dec 2022 - now

  • Data Center Engineer - Team Lead

    Nov 2020 - Nov 2022

  • Data Center Engineer - Infrastructure, Provisioning and Asset Management

    Jun 2020 - Nov 2020

  • Data Center Engineer - Infrastructure and Provisioning

    Jul 2019 - Jun 2020

  • Data Center Engineer - Infrastructure

    Sept 2018 - Jun 2019