Stephen Gallagher

Experience

• 

  Dell

  Jan 2007 - Aug 2008

  Senior ICT Support Analyst
• 

  University of the West of Scotland

  Aug 2008 - Aug 2016

  Managing a team of 10 analysts ensuring best utilization of resources as well as managing objectives, ensuring any training needs are facilitated and providing expert guidance where required. I have extensive experience working in a series of progressively demanding roles, and an in-depth working knowledge and understanding of the operational needs of an ICT Support department. I possess well-developed, strong inter personal skills and the ability to dilute complex information to relay in non-technical terms to departments/management. Projects with which I have been responsible for leading prove this along with the ability to liaise with external /internal bodies. I have specialist knowledge and expertise in ICT, with an excellent understanding of the legislation, as well as a high level of awareness of Equality & Diversity issues that relate to ICT, along with a high degree of understanding of ICT operational systems and standards, good awareness of latest technology trends and a high degree of understanding of business drivers. Show less During my time at UWS I have established myself as a well-respected team member with an excellent attitude as well as a measured and logical approach to my work. I am a highly skilled individual with good technical ability and troubleshooting skills and I am able to adapt to changes along with acquiring and embracing new skills, technologies and procedures quickly when required, while maintaining customer focus. At UWS I have been involved with numerous projects. I am very comfortable working pro-actively on my own initiative where required or as part of a team as I am an approachable, reliable and conscientious colleague. I am always interested in becoming involved all aspects of the job in order to ensure the most robust service possible. Show less

  • Business Analyst/Project Manager

    Jan 2015 - Aug 2016

  • ICT and Media Team Leader

    Jan 2012 - Jan 2015

  • •ICT & Media Support Analyst at University of The West of Scotland

    Aug 2008 - Jan 2012
• 

  SG76 Ltd

  Nov 2016 - Nov 2019

  Director
• 

  Clydesdale Bank

  Jan 2017 - Nov 2019

  • Service and Support Lead

    Sept 2017 - Nov 2019

  • Business Analyst

    Jan 2017 - Sept 2017
• 

  Virgin Money

  Oct 2019 - now

  Supporting and mentoring throughout a significant period of transformation and organizational change ensuring staff are both engaged and encouraged with full transparency building trust and fostering an enthusiastic and innovative environment to work in. Managing Team and individual goals in line with strategy within the project community to ensure team member are engaged, informed and enthused supporting any personal development and better ways of working. Fostering a highly inclusive and productive environment- recognising high performance and motivating teams across the department for realisation of shared goals. Evaluating and establishing recommended improvements across the full release estate from project initiation, through to post implementation, liaising with all areas of the business and evidencing benefits: driving and negotiating desire for change. Show less

  • Program Manager

    Jul 2022 - now

  • Delivery Consultant

    Dec 2020 - Jul 2022

  • Development Manager

    Oct 2019 - Dec 2020