Vianka Rosete

Experience

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  AMTI (Accent Micro Technologies Inc.)

  Apr 2011 - Apr 2014

  Implementation Engineer and Post-sales support for VOIP projects. Specializing in Cisco. Pre-sales, implementation and post-sales support for network and security.

  • Senior Voice Engineer

    Nov 2012 - Apr 2014

  • Network and VoIP Engineer

    Apr 2011 - Oct 2012
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  SolarWinds

  Jun 2014 - Dec 2014

  Network Engineer
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  Verizon Business

  Dec 2014 - Sept 2020

  Lead Network Engineer

  - Served as a Lead Network Engineer supporting Verizon Enterprise’ global managed services customers.- Planned change implementations to identify and review the impacted system or device, dependencies and risks of the change, to minimize impact to customer's network and services.- Created procedural guidelines, network diagrams and configuration files that are needed for the change implementation.- Performed approved change implementation activities and ensured timely and successful service delivery with minimal impact to customer's network & services.- Performed BAU change requests such as site activation, installation and decommissioning of devices, circuit activation, bandwidth upgrade, software upgrades, configuration changes for assigned managed services customers.- Worked on billable projects on Network and Unified Communications for assigned managed services customers. Show less

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  Cisco

  Mar 2021 - now

  Technical Solutions Specialist

  - Handles Cisco Collaboration products and solutions such as Cloud Calling, Cloud Meetings, Webinars, Video Devices, On-Premise IP Telephony, IM, Video Devices, Cloud Contact Center)- Supports Collaboration or Unified Communications sales opportunities for Philippine customer accounts on Enterprise, Public Sector, CMD. Previously also supported Philippines SMB and Singapore SMB and CMD- Attends customer-facing meetings to understand customer’s business needs, challenges and pain points.- Presents the solution and performs demos or proof of concepts of different Cisco Collaboration solutions and devices that fit the customer requirement.- Serves as a trusted advisor and technical point of contact to customers. Help customers understand Cisco Collaboration Solutions and help align it with their business goals.- Conducts partner enablement and training sessions to enable and update partners and help in scaling the business Show less